Placement of Order
Once you have chosen one of our products, you can add it to your virtual shopping bag by clicking on "Add to Shopping Bag". You can easily retrieve and modify the content of your shopping bag by clicking on the respective symbol in the top right-hand corner of the page. To order the selected products, click on "Continue" and follow our step-by-step order process.
You will be asked whether you wish to place your order with or without a customer account. We recommend that you order with a customer account, as you will be granted various extras and benefits, for example managing your order and contact details quickly and conveniently. An overview of the many reasons for setting up a customer account (MY ACCOUNT) can be found here.
On the next steps, you will be asked to provide your personal details, and to select the delivery method and payment method. It is possible to verify a different delivery address and to have a parcel delivered to an address of your choice. The invoice is enclosed in your delivery and will not be sent separately.
The last step provides you with an overview of your order and allows you to check and amend any of the information that you have provided. The order will not be placed unless you click on "Order and pay on acceptance".
Once you have successfully placed your order, you will receive an automatic order confirmation via e-mail. Please note that this e-mail only confirms receipt of your order. Once your order has been accepted and dispatched, you will receive a confirmation e-mail containing the tracking number, which allows you to track the status of your delivery online.
Should you not receive your order within 7 working days after dispatch confirmation, please contact our Customer Service.