QUESTIONS RELATED TO THE ONLINE STORE

For questions and suggestions related to online purchase

Go to contact form

Phone: +44 20 3514 2096*
Fax: +44 20 3514 2097
*Standard rates, prices from mobile may vary
Monday to Friday from 8 am - 8 pm
Saturday from 10 am - 6 pm


OTHER QUESTIONS

For questions and suggestions related to our retail stores and the corporation

Go to contact form

Phone: +44 20 7554 5700*
Fax: +44 20 7554 5701
*Standard rates, prices from mobile may vary
Monday to Thursday from 8 am to 6 pm
Friday from 8 am to 5 pm

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Refunds

Following effective cancellation, we are refunding all payments that we have received from you. This includes the delivery costs (with the exception of the additional costs if you selected a different delivery method than the cheapest standard delivery method that we offered).
Refunds shall be without undue delay and within a maximum of 14 (fourteen) days of receipt of your revocation of this contract.
We can refuse to make the refund until we have received the goods again or until you have proven that you sent back the goods, depending on which is earlier.
You are responsible for any loss of value of the goods if the loss of value is found, during a check of the properties, qualities and/or mode of operation of the goods, to be caused by you.
We will refund you via the same payment method as the original transaction, unless otherwise expressly agreed upon with you. You will not incur any extra charges as a result of this refund.

Credit Card

Refunds shall be made automatically to the bank or credit card account used in the purchase order. The value date on your credit card account depends on your bank.

PayPal

Credits created by returns are paid back into the PayPal account used for the purchase.