For questions and suggestions related to online purchase

Go to contact form

Phone: +44 20 3514 2096*
Fax: +44 20 3514 2097
*Standard rates, prices from mobile may vary
Monday to Saturday from 8 am - 10 pm
Sunday from 10 am - 8 pm


For questions and suggestions related to our retail stores and the corporation

Go to contact form

Phone: +44 20 7554 5700*
Fax: +44 20 7554 5701
*Standard rates, prices from mobile may vary
Monday to Thursday from 8 am to 6 pm
Friday from 8 am to 5 pm

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Take your time and try the articles on comfortably at home and in combination with your favourite pieces. If you want to return a single article (e.g., if you do not like the article), you can exercise your right to cancellation within 30 (thirty) days.

We bear the costs of the return delivery of goods if you use the return sticker attached to the delivery. Otherwise, you are responsible for the direct costs of the return delivery.
If you do not have the return form or the return sticker, please contact our Customer Service.

Please pack the goods carefully to avoid transport damages; preferably by using the original packaging for this. To help us to process your return quickly, please ensure that the returned goods are sent with accessories and labels. If you try clothing on, please avoid leaving any traces of use (e.g., lipstick or make-up spots).

Thank you for your understanding that we cannot offer any exchanges. If you want an article in a different colour or size, please place a new order.

Returns can be dropped off at your local UPS office. To find your local drop-off point for returns, please visit:

Please bear in mind that standard return shipments can take several working days to arrive at our warehouse in Germany.

We recommend that you retain the original postage receipt. In the rare case that a parcel gets lost in the return process, this is necessary to track the missing parcel down.