Customer Service

Free Returns

The item(s) must be new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached from the HUGO BOSS online store. Returns made within 30 days of the purchase date will be eligible for a full refund to the original form of payment.

For your convenience we have included a free prepaid domestic return shipping label with your order. Please use enclosed shipping label and place it on the outside of your return package. Make sure to keep the return tracking number for your records. Drop off your return package at either a UPS Drop Box, a UPS store, or at any other location that has regular UPS pick up visit for locations. Please note to use our prepaid UPS labels shipments must be sent from the United States.

You can also use the prepaid USPS domestic return shipping label included in the package and drop off your return package at an USPS office. For USPS location, please visit Please note to use our repaid USPS labels shipments must be sent from the United States.

You may also return merchandise by selecting an alternative shipping carrier; however, HUGO BOSS will not be responsible for the costs associated with the return. We recommend selecting an insured and traceable shipping carrier. We are not responsible for import or shipping fees associated with returns sent from outside the United States. Ship the package to HUGO BOSS RETURNS, 5389 East Provident Drive, Cincinnati, OH 45246.

If you receive an incorrect item or if the merchandise is damaged or defective, please contact the HUGO BOSS Customer Service Center immediately by calling 1-800-HUGOBOSS or by emailing

Unfortunately, we cannot exchange, replace or credit altered merchandise.

Merchandise returns purchased from the HUGO BOSS Online Store with PayPal may only be returned to the online store via the free prepaid shipping label included with your original order.

At our HUGO BOSS stores refunds for purchases made with PayPal cannot be processed to refund the value back to your PayPal account and can only be processed for store credit or exchanged for the full amount of the item(s).