Customer Service

Free Returns

The item(s) must be new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached from the HUGO BOSS online store. Returns made within 30 days of the purchase date will be eligible for a full refund to the original form of payment.

For your convenience we have included a free prepaid domestic return shipping label with your order. Please use enclosed shipping label and place it on the outside of your return package. Make sure to keep the return tracking number for your records. Drop off your return package at either a UPS Drop Box, a UPS store, or at any other location that has regular UPS pick up visit ups.com for locations. Please note to use our prepaid UPS labels shipments must be sent from the United States.
 
You may also request a free return label via our online link in our “My Account” section. The direct link to the Returns Page can be found here
 
You may also return merchandise by selecting an alternative shipping carrier; however, HUGO BOSS will not be responsible for the costs associated with the return. We recommend selecting an insured and traceable shipping carrier. We are not responsible for import or shipping fees associated with returns sent from outside the United States. Ship the package to HUGO BOSS RETURNS, 9271 MERIDIAN WAY, CINCINNATI, OHIO 45069.
 
If you receive an incorrect item or if the merchandise is damaged or defective, please contact the HUGO BOSS Customer Service Center immediately by calling 1-800-HUGOBOSS or by emailing customerservice@hugoboss-store.com.
 
Unfortunately, we cannot exchange, replace or credit altered merchandise.
 
Merchandise returns purchased from the HUGO BOSS Online Store with PayPal may only be returned to the online store via the free prepaid shipping label included with your original order or by using our online link to request a prepaid return label in our “My Account” section.
 
Our HUGO BOSS stores are unable to process refunds for purchases made with PayPal back to your PayPal account and can only be processed for store credit or exchanged for the full amount of the item(s).