Customer Care

IT'S TIME FOR THE HOLIDAY SEASON

To ensure that you will receive your gifts in time, please order by the dates and time below.


Country Standard delivery* Express delivery* Free delivery threshold
Last day to order provided in the local time zone Delivery time Cost Carrier Last day to order provided in the local time zone Delivery time Cost Carrier Standard delivery Express delivery
Bahrain n/a n/a n/a n/a 16.12.2021 - 11:59AM Approx. 4 business days 9 .د.ب DHL Express n/a 50 .د.ب
Egypt n/a n/a n/a n/a n/a Approx. 4 business days 370 £ DHL Express n/a 2000 £
Kuwait n/a n/a n/a n/a 17.12.2021 - 11:59AM Approx. 4 business days 7,50 د.ك DHL Express n/a 40 د.ك
Oman n/a n/a n/a n/a n/a Approx. 4 business days 9 ﷼ DHL Express n/a 50 ﷼
Saudi Arabia n/a n/a n/a n/a 16.12.2021 - 11:59AM Approx. 4 business days 90 ﷼ DHL Express n/a 500 ﷼
UAE n/a n/a n/a n/a 15.12.2021 - 11:59AM Approx. 4 business days 90 درهم DHL Express n/a 500 درهم

EXTENDED RETURN PERIOD

We are happy to offer an extended return policy during the holiday season.

For orders placed between 1 November and 15 December 2021, the HUGO BOSS Online Store offers a voluntary extended return period, running up to 60 days.

This in no way restricts the statutory right of withdrawal. For more information on the return process, address and restrictions, please see our Terms and Conditions. Our regular 30-day return policy will resume on orders placed from 16 December 2021 onwards.

HUGO BOSS CUSTOMER SERVICE

Our Customer Service team will be happy to assist you with any queries.
You can reach us by telephone or via our contact form (link to the content form).

HUGO BOSS LIVE CHAT & STYLE ADVICE SERVICE

With the holiday season upon us, we are here to help you to find the perfect gifts for your loved ones. Whether you need inspiration or style advice, talk to a HUGO BOSS specialist on Live Chat.

Over the holiday period, our Customer Service and Live Chat team is available for you at the following times:



LIVE CHAT
CUSTOMER CARE
Country Email address Phone number* Opening times provided in the local time zone Opening times provided in local time zone
Bahrain service-bh@hugoboss.com Not available Monday to Friday
10:00 - 20:00
Chat Availability - General
Monday to Friday
10:00 - 21:00
Over the holiday season, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Egypt service-eg@hugoboss.com 0800-006-0211 Monday to Friday
09:00 - 19:00
Chat Availability - General
Monday to Friday
09:00 - 20:00
*not via mobile, only out of Egypt Over the holiday season, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Kuwait service-kw@hugoboss.com 96522023040 Monday to Friday
10:00 - 20:00
Chat Availability - General
Monday to Friday
10:00 - 21:00
Over the holiday season, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Oman service-om@hugoboss.com 0800-726-77 Monday to Friday
11:00 - 21:00
Chat Availability - General
Monday to Friday
11:00 - 22:00
Over the holiday season, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Saudi Arabia service-sa@hugoboss.com 800 850 12 88 Monday to Friday
10:00 - 20:00
Chat Availability - General
Monday to Friday
10:00 - 21:00
Over the holiday season, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
UAE service-ae@hugoboss.com 0800-049-804 Monday to Friday
11:00 - 21:00
Chat Availability - General
Monday to Friday
11:00 - 22:00
Over the holiday season, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed