Customer Care

Delivery Methods and Time

We partner with DHL Express for all deliveries within Australia.

All orders are shipped from our distribution centre in Germany. Orders are processed Monday to Friday, excluding weekends and holidays.

Please note that we offer free shipping for orders above the threshold of 500 AU$.

Please use the below chart as a guide to estimate the delivery time of your order unless otherwise stated during checkout.

Delivery time Cost Threshold for free delivery
Circa 5-6 business days 35 AU$ 500 AU$

When special offers apply to delivery costs of your order, these will be shown during checkout process when choosing the delivery method.