Customer Care

Our Store Services

Your safety is the highest priority for us. That's why although our stores have now re-opened and are happy to welcome you again, we continue to offer various alternative shopping services to serve you according to the local corona rules and guidelines. As the situation is continuously changing, we recommend that you get in touch with your preferred store directly via phone or email in order to find out what services are currently available Contact details per store can be found here.

Remote Selling

Our complementary remote service via phone, chat or video conference, that allows you to receive personal styling advice from our experienced sales advisors while you shop from the comfort of your own home. Please get in touch with your preferred store to learn more about the current remote possibilities.

Click & Collect

Buy online and collect your parcel in any participating store at your convenience. Try your purchase on and enjoy style advice from our experienced team. You won't need to wait at home for a delivery - just visit your nearest BOSS or HUGO Store and collect your purchase when it suits you. You can also book an appointment with one of our sales associates who are happy to assist you with anything, from how to care for your item to how to style it. Once your order has arrived in store, you will be notified via email and you can then collect your order within the next 14 days.

Online Store

24/7 shopping, wherever you are.

Due to the containment measures in effect, your local kiosks and other small businesses where the courier service has pick-up points or parcel shops may be closed. If the location is closed, then deliveries and return drop offs are not possible. Once the establishment reopens, service is then expected to resume.

Therefore, we recommend that our customers check if the location is open before proceeding to collect or return their order(s).


OUR CUSTOMER CARE SERVICE

For questions and suggestions related to online purchase

Monday - Friday 09:00 - 18:00
Telephone: +353 1 533 9975

E-mail: service-ie@hugoboss.com