FREQUENTLY ASKED QUESTIONS
Delivery Methods and Time
All orders are shipped from our distribution centre in Germany. Orders are processed Monday to Friday, excluding weekends and holidays.
Please note that depending on your location we offer free shipping for orders above a certain threshold.
Please use the below chart as a guide to estimate the delivery time of your order unless otherwise stated during checkout.
When special offers apply to delivery costs of your order, these will be shown during checkout process when choosing the delivery method.
Country |
Standard delivery* |
Express delivery* |
Free delivery threshold |
|||||
Delivery time |
Cost |
Carrier |
Delivery time |
Cost |
Carrier |
Standard delivery |
Express delivery |
|
Andorra |
n/a |
n/a |
n/a |
Approx. 3-5 business days |
19,95 € |
DHL Express |
n/a |
99 € |
Albania |
n/a |
n/a |
n/a |
Approx. 3 business days |
2500 Lek |
DHL Express |
n/a |
12000 Lek |
Bulgaria |
Approx. 4-6 business days |
10 Лв |
DHL Road |
Approx. 3-5 business days |
40 Лв |
DHL Express |
200 Лв |
n/a |
Croatia |
Approx. 5-6 business days |
40 kn |
DPD |
Approx. 3 business days |
150 kn |
DHL Express |
749 kn |
n/a |
Czech Republic |
Approx. 5-7 business days |
125 Kč |
DPD |
Approx. 3-4 business days |
500 Kč |
DHL Express |
2.500 Kč |
n/a |
Estonia |
Approx. 5-6 business days |
4,95 € |
DPD |
Approx. 3 |
19,95 € |
DHL Express |
100 € |
n/a |
Greece |
n/a |
n/a |
n/a |
Approx. 3-5 business days |
19,95 € |
DHL Express |
n/a |
99 € |
Hungary |
Approx. 5-6 business days |
1.700 Ft |
DHL Road |
Approx. 3-4 business days |
6.700 Ft |
DHL Express |
35.000 Ft |
n/a |
India |
n/a |
n/a |
n/a |
Approx. 4-5 business days |
1.650 ₹ |
DHL Express |
n/a |
25.000 ₹ |
Israel |
n/a |
n/a |
n/a |
Approx. 4 business days |
85 ₪ |
DHL Express |
n/a |
399 ₪ |
Latvia |
Approx. 5-6 business days |
4,95 € |
DPD |
Approx. 3 business days |
19,95 € |
DHL Express |
100 € |
n/a |
Lithuania |
Approx. 5-6 business days |
4,95 € |
DPD |
Approx. 3 business days |
19,95 € |
DHL Express |
100 € |
n/a |
Luxembourg |
Approx. 5-7 business days |
0 € |
DPD |
Approx. 3-4 business days |
19,95 € |
DHL Express |
n/a |
n/a |
Macau |
n/a |
n/a |
n/a |
Approx. 4-5 business days |
180 MOP$ |
DHL Express |
n/a |
900 MOP$ |
Malaysia |
n/a |
n/a |
n/a |
Approx. 10-11 business days |
90 RM |
Aramex |
n/a |
500 RM |
Monaco |
Approx. 4-5 business days |
4,95 € |
DHL Road |
Approx. 3-5 business days |
19,95 € |
DHL Express |
100 € |
n/a |
Montenegro |
n/a |
n/a |
n/a |
Approx. 4-6 business days |
19,95 € |
DHL Express |
n/a |
99 € |
New Zealand |
n/a |
n/a |
n/a |
Approx. 6-8 business days |
35 NZ$ |
DHL Express |
n/a |
179 NZ$ |
Norway |
Approx. 5-9 business days |
50 kr |
DHL Road |
Approx. 3-4 business days |
200 kr |
DHL Express |
1.099 kr |
2.500 kr |
Qatar |
n/a |
n/a |
n/a |
Approx. 5-7 business days |
80 ر.ق |
Aramex |
n/a |
400 ر.ق |
Republic of North Macedonia |
n/a |
n/a |
n/a |
Approx. 3 business days |
1250 ден |
DHL Express |
n/a |
6000 ден |
Romania |
Approx. 6-7 business days |
25 lei |
DHL Road |
Approx. 3-5 business days |
95 lei |
DHL Express |
500 lei |
n/a |
Serbia |
n/a |
n/a |
n/a |
Approx. 3-4 business days |
2.300 din |
DHL Express |
n/a |
10.000 din |
Singapore |
n/a |
n/a |
n/a |
Approx. 4-6 business days |
30 S$ |
Aramex |
n/a |
159 S$ |
Slovakia |
Approx. 5-7 business days |
4,95 € |
DPD |
Approx. 3-4 business days |
19,95 € |
DHL Express |
100 € |
n/a |
Slovenia |
Approx. 4-5 business days |
4,95 € |
DPD |
Approx. 3 business days |
19,95 € |
DHL Express |
100 € |
n/a |
South Africa |
n/a |
n/a |
n/a |
Approx. 4 business days |
400 R |
DHL Express |
n/a |
1999 R |
Turkey |
n/a |
n/a |
n/a |
Approx. 3 business days |
490 TRY |
DHL Express |
n/a |
n/a |
Ukraine |
n/a |
n/a |
n/a |
Approx. 4 business days |
660 ₴ |
DHL Express |
n/a |
2999₴ |
*Fees and delivery times may vary during special events or offers.