Customer Care

Delivery Methods and Time

All orders are shipped from our distribution centre in Germany. Orders are processed Monday to Friday, excluding weekends and holidays.

Please note that depending on your location we offer free shipping for orders above a certain threshold.

Please use the below chart as a guide to estimate the delivery time of your order unless otherwise stated during checkout.

Country

Standard delivery

Express delivery

Free delivery threshold

Delivery time

Cost

Carrier

Delivery time

Cost

Carrier

Standard delivery

Express delivery

Andorra

 

Approx. 5-6 business days

4,95 €

DHL Road

Approx. 3-5 business days

19,95 €

DHL Express

100 €

n/a

Bulgaria

 

Approx. 4-6 business days

10  Лв

DHL Road

Approx. 3-5 business days

40  Лв

DHL Express

195  Лв

n/a

Czech Republic

 

Approx. 4-5 business days

125 Kč

DPD

Approx. 3-5 business days

500  Kč

DHL Express

2.600 Kč

n/a

Greece

 

n/a

n/a

n/a

Approx. 3-5 business days

19,95 €

DHL Express

n/a

250  €

Hungary

 

Approx. 4-5 business days

1.700 Ft

DHL Road

Approx. 3-5 business days

6.700 Ft

DHL Express

33.500 Ft

n/a

India

 

n/a

n/a

n/a

Approx. 4-5 business days

1.650  ₹

DHL Express

n/a

25.000  ₹

Luxembourg

 

Approx. 3-4 business days

0 €

DPD

Approx. 3-5 business days

19,95 €

DHL Express

n/a

n/a

Macau

 

n/a

n/a

n/a

Approx. 4-5 business days

180 MOP$

DHL Express

n/a

2.700 MOP$

Malaysia

 

n/a

n/a

n/a

Approx. 4-5 business days

90 RM

DHL Express

n/a

1.400 RM

Monaco

 

Approx. 4-5 business days

4,95 €

DHL Road

Approx. 3-5 business days

19,95 €

DHL Express

100 €

n/a

Montenegro

 

n/a

n/a

n/a

Approx. 4-6 business days

19,95 €

DHL Express

n/a

250 €

New Zealand

 

n/a

n/a

n/a

Approx. 5-6 business days

35 NZ$

DHL Express

n/a

550 NZ$

Norway

 

Approx. 5-9 business days

50 kr

DHL Road

Approx. 3-4 business days

200 kr

DHL Express

1.000 kr

2.500 kr

Qatar

 

n/a

n/a

n/a

Approx. 4-5 business days

80 ر.ق

DHL Express

n/a

1.250 ر.ق

Romania

 

Approx. 6-7 business days

25 lei

DHL Road

Approx. 3-5 business days

95 lei

DHL Express

n/a

n/a

Serbia

 

n/a

n/a

n/a

Approx. 3-4 business days

2.300 din

DHL Express

n/a

35.000 din

Singapore

 

n/a

n/a

n/a

Approx. 4-5 business days

30 S$

DHL Express

n/a

480 S$

Slovakia

 

Approx. 4-5 business days

4,95 €

DPD

Approx. 3-5 business days

19,95 €

DHL Express

n/a

n/a

When special offers apply to delivery costs of your order, these will be shown during checkout process when choosing the delivery method.