FREQUENTLY ASKED QUESTIONS

Delivery Methods and Time

All orders are shipped from our distribution centre in Germany. Orders are processed Monday to Friday, excluding weekends and holidays.

Please note that depending on your location we offer free shipping for orders above a certain threshold.

Please use the below chart as a guide to estimate the delivery time of your order unless otherwise stated during checkout.

When special offers apply to delivery costs of your order, these will be shown during checkout process when choosing the delivery method.

Country

Standard delivery*

Express delivery*

Free delivery threshold

Delivery time

Cost

Carrier

Delivery time

Cost

Carrier

Standard delivery

Express delivery

Andorra

n/a

n/a

n/a

Approx. 3-5 business days

19,95 €

DHL Express

n/a

99 €

Albania

n/a

n/a

n/a

Approx. 3 business days

2500 Lek

DHL Express

n/a

12000 Lek

Bulgaria

Approx. 4-6 business days

10  Лв

DHL Road

Approx. 3-5 business days

40  Лв

DHL Express

200 Лв

n/a

Croatia

Approx. 5-6 business days

40 kn

DPD

Approx. 3 business days

150 kn

DHL Express

749 kn

n/a

Czech Republic

Approx. 5-7 business days

125 Kč

DPD

Approx. 3-4 business days

500  Kč

DHL Express

2.500 Kč

n/a

Estonia

Approx. 5-6 business days

4,95 €

DPD

Approx. 3

19,95 €

DHL Express

100 €

n/a

Greece

n/a

n/a

n/a

Approx. 3-5 business days

19,95 €

DHL Express

n/a

99 €

Hungary

Approx. 5-6 business days

1.700 Ft

DHL Road

Approx. 3-4 business days

6.700 Ft

DHL Express

35.000 Ft

n/a

India

n/a

n/a

n/a

Approx. 4-5 business days

1.650  ₹

DHL Express

n/a

25.000  ₹

Israel

n/a

n/a

n/a

Approx. 4 business days

85 ₪

DHL Express

n/a

399 ₪

Latvia

Approx. 5-6 business days

4,95 €

DPD

Approx. 3 business days

19,95 €

DHL Express

100 €

n/a

Lithuania

Approx. 5-6 business days

4,95 €

DPD

Approx. 3 business days

19,95 €

DHL Express

100 €

n/a

Luxembourg

Approx. 5-7 business days

0 €

DPD

Approx. 3-4 business days

19,95 €

DHL Express

n/a

n/a

Macau

n/a

n/a

n/a

Approx. 4-5 business days

180 MOP$

DHL Express

n/a

900 MOP$

Malaysia

n/a

n/a

n/a

Approx. 10-11 business days

90 RM

Aramex

n/a

500 RM

Monaco

Approx. 4-5 business days

4,95 €

DHL Road

Approx. 3-5 business days

19,95 €

DHL Express

100 €

n/a

Montenegro

n/a

n/a

n/a

Approx. 4-6 business days

19,95 €

DHL Express

n/a

99 €

New Zealand

n/a

n/a

n/a

Approx. 6-8 business days

35 NZ$

DHL Express

n/a

179 NZ$

Norway

Approx. 5-9 business days

50 kr

DHL Road

Approx. 3-4 business days

200 kr

DHL Express

1.099 kr

2.500 kr

Qatar

n/a

n/a

n/a

Approx. 5-7 business days

80 ر.ق

Aramex

n/a

400 ر.ق

Republic of North Macedonia

n/a

n/a

n/a

Approx. 3 business days

1250 ден

DHL Express

n/a

6000 ден

Romania

Approx. 6-7 business days

25 lei

DHL Road

Approx. 3-5 business days

95 lei

DHL Express

500 lei

n/a

Serbia

n/a

n/a

n/a

Approx. 3-4 business days

2.300 din

DHL Express

n/a

10.000 din

Singapore

n/a

n/a

n/a

Approx. 4-6 business days

30 S$

Aramex

n/a

159 S$

Slovakia

Approx. 5-7 business days

4,95 €

DPD

Approx. 3-4 business days

19,95 €

DHL Express

100 €

n/a

Slovenia

Approx. 4-5 business days

4,95 €

DPD

Approx. 3 business days

19,95 €

DHL Express

100 €

n/a

South Africa

n/a

n/a

n/a

Approx. 4 business days

400 R

DHL Express

n/a

1999 R

Turkey

n/a

n/a

n/a

Approx. 3 business days

490 TRY

DHL Express

n/a

n/a

Ukraine

n/a

n/a

n/a

Approx. 4 business days

660 ₴

DHL Express

n/a

2999₴

*Fees and delivery times may vary during special events or offers.