Customer Care

General Coronavirus Information

Dear customer,

As an international company, we are aware of our responsibility towards our partners, employees, and customers. We have therefore decided to close our stores in selected countries. We want to contribute to international efforts to keep the spread of the virus as low as possible.

We will continue to be by your side – as a brand that cares about you and your needs.

Our online store remains open us usual.

Your HUGO BOSS Team


IMPORTANT NOTICE

Due to the current Covid-19 situation home deliveries are currently not available from PostNord and your package will be rerouted to a parcelshop nearby. Please use the tracking to find out the parcelshop your order was shipped to.

Due to the containment measures in effect, your local newspaper kiosks and other small businesses, where the courier service has pick-up points or parcel shops may be closed. If the location is closed, naturally deliveries & return drop offs are not possible & service is expected to resume once the establishment reopens.

We therefore request our customers to kindly check if the location is open, before proceeding to collect or return their order(s).

Our warehouse is open and operating as usual, however, due to current containment measures, delivery by our shipping carriers is expected to take longer than usual. We apologise for any inconvenience this may cause.


OUR CUSTOMER CARE SERVICE

For questions and suggestions related to online purchase

Monday - Friday 10:00 - 19:00
Telephone: +46 (0) 8 519 92 866

E-mail: service-se@hugoboss.com