Customer Care

Delivery Methods and Time

We partner with Postnord SE for standard deliveries and DHL Express for express deliveries within Sweden.

All orders are shipped from our distribution centre in Germany. Orders are processed Monday to Friday, excluding weekends and holidays.

Please use the below chart as a guide to estimate the delivery time of your order unless otherwise stated during checkout.

Delivery Method Time of Order Delivery time Cost
Express¹ Mon-Fri before 11:00 Circa 1-2 business days 130 kr²
Express¹ Mon-Fri after 11:00,
Sat, Sun and holidays
Circa 1-3 business days 130 kr²
Standard Anytime Circa 4-5 business days 0.00 kr

Standard Delivery

If the courier cannot reach you personally, the parcel will be left either with a neighbour or at a post office near you. You can pick up the parcel within the next 14 working days before it is returned to us.

Express delivery

If the courier cannot reach you personally, a notification card will be left for you informing you of the delivery attempt, and your parcel will be held for you at a DHL Express service point nearby. You can pick up the parcel there within the next seven days, or arrange a new delivery date with DHL Express, before it is returned to us.

¹ Please note: fragrances, smartwatches and personalised products cannot be shipped via express delivery. This also applies for special offers like free express shipping promotions.

² When special offers apply to delivery costs of your order, these will be shown during checkout process when choosing the delivery method.