Customer Care

Delivery Methods and Time

Please note: due to public holiday in Germany on 13 May

  • Express delivery orders are expected to be dispatched on 14 May, and
  • Standard delivery orders are expected to be dispatched on 17 May
  • We partner with Postnord SE for standard deliveries and DHL Express for express deliveries within Sweden.

    All orders are shipped from our distribution centre in Germany. Orders are processed Monday to Friday, excluding weekends and holidays.

    Please use the below chart as a guide to estimate the delivery time of your order unless otherwise stated during checkout.

    Delivery Method Time of Order Delivery time Cost
    Express¹ Mon-Fri before 11:00 Circa 1-2 business days 130 kr²
    Express¹ Mon-Fri after 11:00,
    Sat, Sun and holidays
    Circa 1-3 business days 130 kr²
    Standard Anytime Circa 4-5 business days 0.00 kr

    Standard Delivery

    If the courier cannot reach you personally, the parcel will be left either with a neighbour or at a post office near you. You can pick up the parcel within the next 14 working days before it is returned to us.

    Express delivery

    If the courier cannot reach you personally, a notification card will be left for you informing you of the delivery attempt, and your parcel will be held for you at a DHL Express service point nearby. You can pick up the parcel there within the next seven days, or arrange a new delivery date with DHL Express, before it is returned to us.

    ¹ Please note: fragrances, smartwatches and personalised products cannot be shipped via express delivery. This also applies for special offers like free express shipping promotions.

    ² When special offers apply to delivery costs of your order, these will be shown during checkout process when choosing the delivery method.