Customer Care

General Coronavirus Information


As an international company, we are aware of our responsibility towards our partners, employees, and customers. We have therefore decided to close our stores in selected countries. We want to contribute to international efforts to keep the spread of the virus as low as possible.

We will continue to be by your side – as a brand that cares about you and your needs.

Our online store remains open us usual.


Due to the containment measures in effect, your local newspaper kiosks and other small businesses, where the courier service has pick-up points or parcel shops may be closed. If the location is closed, naturally deliveries & return drop offs are not possible & service is expected to resume once the establishment reopens.

We therefore request our customers to kindly check if the location is open, before proceeding to collect or return their order(s).

Our warehouse is open and operating as usual, however, due to current containment measures, delivery by our shipping carriers is expected to take longer than usual.

Please note: due to public holiday in Germany on 13 May

  • Express delivery orders are expected to be dispatched on 14 May, and
  • Standard delivery orders are expected to be dispatched on 17 May


    For questions and suggestions related to online purchase

    Mon - Fri: 9:00 a.m. to 6:00 p.m.
    Telephone: +44 (0) 20 7660 8041