Customer Service

Delivery Methods and Time

We partner with UPS for all deliveries within the UK and Northern Ireland.

All orders are shipped from our distribution centre in Germany. Orders are processed Monday to Friday, excluding weekends and holidays.

Please use the below chart as a guide to estimate the delivery time of your order unless otherwise stated during checkout.

Delivery Method Time of Order Delivery time Cost
Express Mon-Fri before 10am Circa 1-2 business days £19.95
Express Mon-Fri after 10am,
Sat, Sun and holidays
Circa 2-3 business days £19.95
Standard Anytime Circa 3-4 business days £0.00

Should you be unavailable to sign for delivery, UPS will leave a delivery notification card at your doorstep. A second and third (final) attempt is automatically scheduled for consecutive working days (excluded weekends and holidays). You may reach UPS directly to rearrange a delivery date and time or pick up at the closest UPS facility.