Customer Care

Delivery Methods and Time

Please note: due to public holiday in Germany on 1 June
- Express delivery orders are expected to be dispatched on 2 June, and
- Standard delivery orders are expected to be dispatched on 3 June

We partner with UPS for all deliveries within the UK mainland and Northern Ireland.

All orders are shipped from our distribution centre in Germany. Orders are processed Monday to Friday, excluding weekends and holidays.

Please use the below chart as a guide to estimate the delivery time of your order unless otherwise stated during checkout.

Delivery Method Time of Order Delivery time Cost
Express¹ Mon-Fri before 10am Circa 1-2 business days £19.95²
Express¹ Mon-Fri after 10am,
Sat, Sun and holidays
Circa 1-3 business days £19.95²
Standard Anytime Circa 3-4 business days £0.00

Should you be unavailable to sign for delivery, UPS will leave a delivery notification card at your doorstep and your parcel will be left at a UPS Access Point near you. You can pick up the parcel within the next 10 days or arrange a new delivery date with UPS, before it is returned to us.

¹ Please note: Fragrances, smartwatches and personalized products cannot be shipped by express delivery.

² When special offers apply to delivery costs of your order, these will be shown during checkout process when choosing the delivery method.