Customer Care

Delivery Methods and Time

Please note: due to public holiday in Germany on 13 May

  • Express delivery orders are expected to be dispatched on 14 May, and
  • Standard delivery orders are expected to be dispatched on 17 May
  • We partner with UPS for all deliveries within the UK mainland and Northern Ireland.

    All orders are shipped from our distribution centre in Germany. Orders are processed Monday to Friday, excluding weekends and holidays.

    Please use the below chart as a guide to estimate the delivery time of your order unless otherwise stated during checkout.

    Delivery Method Time of Order Delivery time Cost
    Express¹ Mon - Sun & holidays Circa 1-3 business days £19.95²
    Standard Anytime Circa 3-6 business days £0.00

    Should you be unavailable to sign for delivery, UPS will leave a delivery notification card at your doorstep and your parcel will be left at a UPS Access Point near you. You can pick up the parcel within the next 10 days or arrange a new delivery date with UPS, before it is returned to us.

    ¹ Please note: fragrances, smartwatches and personalised products cannot be shipped via express delivery. This also applies for special offers like free express shipping promotions.

    ² When special offers apply to delivery costs of your order, these will be shown during checkout process when choosing the delivery method.