Customer Care


    Buy online then pick up and try on in any participating store at your convenience with advice from our team.

    You won't need to be home for delivery, just visit your nearest BOSS store and pick your purchase up at a time that suits. You can also book an appointment with our store staff, who can assist you whether you need guidance on how to care for your item, how to style it or more.

  • Here’s how it works:

    1. Shop online

    Explore the latest collections at and add your chosen articles to your shopping basket.

    2. Select HUGO BOSS Store

    In the “delivery addresses” category, select the “Click and Collect” tab and choose the store from which you would like to collect your package.

    When collecting your products in the store, you also have the opportunity to arrange a fitting appointment.

    3. Collection of your order

    As soon as your order has reached your chosen store, you have 14 days to collect it. All you need to collect it is a valid ID document or your contract confirmation.
    You can, of course, appoint another person to make the collection; your appointed person just has to bring authorisation for this with them.

    Orders will be delivered to the store of your choice within three to six working days.