Customer Care

Faulty Goods

HUGO BOSS stands for high quality. However, if one of our products is faulty, you do have statutory liabilities and rights. To find out more about our product warranty, please visit our Terms and Conditions.

We only accept complaints for products that have been purchased at the HUGO BOSS Online Store. For information regarding returns of items purchased offline please visit our HUGO BOSS AG Customer Care.

You will find the steps for making a complaint in the Returns section.

Please return the faulty goods to:

Return address for UK orders:

HUGO BOSS Online Store
c/o DHL Supply Chain
Laverstoke Road, Business Park 20/20
ME16 0LE Allington, Kent

Return address for Northern Ireland orders:

HUGO BOSS Online Store
Retouren -
DC Wendlingen
Ulmer Str. 171
73240 Wendlingen

Please contact Customer Care if you no longer have the free return label.