Customer Service

Standard Delivery

Standard delivery within the UK is generally free of charge. We deliver within the UK mainland and to Northern Ireland with our partner UPS. The delivery generally takes 3 to 4 working days to arrive.

Please note that orders placed at the weekend or bank holidays (in the federal state of Baden-Württemberg in Germany) will be processed on the first working day that follows.

Please be aware that deliveries destined for remote areas or Isles may take longer.

If you are not at home when the delivery agent rings, a delivery card will inform you of the delivery attempt and your parcel will be left at a UPS Access Point near you. You can pick up the parcel within the next 10 days or arrange a new delivery date with UPS, before it is returned to us. If you like, you can even collect your parcel from the UPS Access Point on the same day.