Making the holiday season easy

Our Services For You

Whether you're searching for gifts or for the perfect party look, we want to make the festive period run as smoothly as possible for you. Our order, delivery and return services will ensure a stress-free holiday season.

 

 

To ensure that you receive your gifts in time, please order by the dates and times below.

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FREE STANDARD DELIVERY

When using Standard Shipping, please place your order by end of dayDecember 15th to receive your items before Christmas.

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2ND DAY EXPRESS DELIVERY

When using 2-Day Shipping, please place your order by end of day December 21st to receive your items before Christmas.

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NEXT BUSINESS DAY DELIVERY

When using Next Day Shipping, please place your order by end of dayDecember 22nd to receive your items before Christmas.

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SHIP TO STORE

Pick up your order at your convenience. Use ship to store and have your order sent to your preferred BOSS Store to be collected whenever suits you. 

 

Orders will be delivered to your preferred store. Please note: Only the person who places the order may pick up the order. Please bring your personal ID or shipping confirmation email with you, so that the store employee can identify you.

 

Pick Up

To receive your gifts in time for Christmas at your preferred BOSS Store, please order by:

 

 

  • December 13th using Standard Shipping.
  • December 19th using Express Shipping.

 

Try-On

To receive your gifts in time for Christmas at your preferred BOSS Store, and in order to allow enough time for a Try On appointment, please order before:

  • December 12th using Standard Shipping.
  • December 18th using Express Shipping.
Gift Wrap Gift Wrap
Gift Wrap

Select Premium Packaging at checkout for your order to arrive gift-ready, complete with our signature BOSS gift boxes and ribbon. All items in your order will be wrapped together. Note some items cannot be giftwrapped due to their size. If your order includes an item that cannot be giftwrapped, it will be shipped in the same box without gift packaging. We do not list any prices on our packing slips. Please note, we are unable to remove pricing on ties due to the nature of our tie tags. Gift messaging is not currently available.

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EXTENDED FREE RETURN PERIOD

Merchandise purchased from the HUGO BOSS Online Store may be returned to the online store via the free prepaid shipping label included with your original order. You may also return your order at a local non-outlet HUGO BOSS store location. To request a new return label, please email us at service-us@hugoboss.com.

 

We are happy to offer an extended return policy for Christmas.  Any orders placed in November can be returned by January 31, 2021, even if the 60-day period has passed. 

 

Our regular 60-day return policy will resume on orders placed from January 1, 2021 onwards.

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Virtual Appointments

To book a Virtual Appointment at a full service BOSS Store, please call the store directly. 

HUGO BOSS Customer Service
Customer Service Customer Service

Our Customer Service team will be happy to assist you with any inquries. Call us at 1-800-484-6267 24 hours, 7 days a week or via our contact form.

HUGO BOSS LIVE CHAT & STYLE ADVICE SERVICE
Live chat Live chat

With the festive season upon us, we are here to help you to find the perfect gifts for your loved ones. Whether you need inspiration or style advice, talk to a HUGO BOSS specialist on Live Chat.

 

This service is available: Monday - Sunday between 9am and 11pm EST