FREQUENTLY ASKED QUESTIONS
How can I track my order?
As soon as your package has left our warehouse, you will receive a shipment notification email including a tracking number. You may click on the tracking number to track your order. Please allow approximately 24 hours for the tracking information to load. Alternatively, you may use ‘Order Status’ & enter your order number to view order status.
Registered customers can view the status of their order within the “Order History” section located in their My Hugo Boss account.
A delivery notification email is sent upon successful delivery. If you need further assistance tracking your package, please contact Bpost direactly at 02 278 51 28 or UPS at 078 250 877 and provide your tracking number or contact Customer Care.
What to do if I miss my delivery?
If you are unable to receive the delivery, Bpost or UPS will leave a ‘delivery attempted notification card’ at your doorstep with pick up details such as the address and hours of operation of the nearby Bpost or UPS Service Point where your package was dropped off.
You may pick up the parcel within the next 10 days of delivery or arrange a new delivery date with Bpost or UPS before it is returned to HUGO BOSS. Upon receipt of an undelivered order, a refund is processed automatically. Additional charges for express shipping, customs and taxes incurred to deliver your order are non-refundable.
You may reference the FAQs listed in the ‘refunds’ section for additional details.