FREQUENTLY ASKED QUESTIONS

What are the shipping costs?

UPS Express: 12,95 €²
UPS | DHL & La Poste standard: complimentary

¹ Fragrances, smartwatches and personalised products may only be shipped with standard shipping.

² Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.

When can I expect the delivery of my order?

Please use the below chart as a guide to estimate the delivery time of your order. All orders are shipped from our warehouse in Germany and processed Monday to Friday, excluding weekends and holidays. Please note, up to three delivery attempts are generally made until a package is returned as undeliverable.

 Delivery Method    Time of Order    Delivery time  Cost  
 Express¹  Mon-Fri before 11:00   Approx. 1-2 business days  12.95€²
 Express¹  Mon-Fri after 11:00,
 Sat, Sun and holidays
 Approx. 1-3 business days
 12.95€ ²    
 Standard  Anytime  UPS: Approx. 3-4 business days 
 DHL & La Poste: Approx. 4-5 business  days 
 0.00€

¹ Fragrances, smartwatches and personalised products may only be shipped with standard shipping.

² Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.

Where are orders shipped from?

All orders are shipped from our warehouse in Germany.

Which shipping carrier will deliver my order?

We partner with UPS | DHL & La poste for all deliveries within Metropolitan France and Corsica.

Which delivery locations are supported for online orders?

It is possible to specify a different delivery address and have the parcel delivered to an address of your choice. Orders may be shipped directly to your home or work address.

The invoice is sent to you at the email address provided.


Alternatively, you may opt for our Click & Collect or Try-in-Store services upon checkout by specifying a BOSS or HUGO Store where you would like to collect or try the item(s) in your order.

Are there any shipping location restrictions?

Orders may not be shipped to hotels or forwarding centers. Additionally, we do not deliver to French Guiana, Guadeloupe, Martinique, Réunion, Saint-Barthélemy, Saint-Martin, Wallis and Futuna Islands, French Polynesia, New Caledonia, Mayotte, and Monaco.