Terms and Conditions
for participation in HUGO BOSS EXPERIENCE
As of June 2018
1. Participation in HUGO BOSS EXPERIENCE and scope of application
1.1 HUGO BOSS AG, Dieselstr. 12, D-72555 Metzingen, Germany (“HUGO BOSS” or “we”) operates the customer loyalty programme, HUGO BOSS EXPERIENCE (the “HUGO BOSS EXPERIENCE”). In order to be able to participate in the HUGO BOSS EXPERIENCE, you must accept the following Terms and Conditions (“Terms and Conditions”) in the course of the registration process.
1.2 Any natural person over the age of 18 and resident in Hong Kong may participate in the HUGO BOSS EXPERIENCE. Participation is free of charge.
1.3 HUGO BOSS provides all HUGO BOSS EXPERIENCE services, offers and content (generally “benefits”) exclusively on the basis of these Terms and Conditions and solely in participating retail stores located in China, Hong Kong, Macao and Taiwan, operated by companies associated with HUGO BOSS (hereinafter collectively referred to as “retail stores”). An overview of the current participating retail stores in the above mentioned countries can be found in the HUGO BOSS Store locator on the HUGO BOSS website www.hugoboss.com/stores.
1.4 You can register for the HUGO BOSS EXPERIENCE in retail stores by completing and signing the application form either digitally or in paper form.
1.5 You become a participant in the HUGO BOSS EXPERIENCE by signing the fully completed application form and acceptance of the application by HUGO BOSS.
1.6 In the event of registration and specification of a valid mobile number, you will receive a welcome SMS and /or MMS to pick-up a welcome package including the personal HUGO BOSS EXPERIENCE card in the retail store of registration (see Section 3.).
If you are not a resident of Hong Kong, and you would like to participate in the HUGO BOSS EXPERIENCE, HUGO BOSS will transfer your registration application to the country where you reside provided that HUGO BOSS runs the HUGO BOSS EXPERIENCE in such country. The countries which run the HUGO BOSS EXPERIENCE can be found in the HUGO BOSS Store Locator on the HUGO BOSS website at www.hugoboss.com/store.
As a HUGO BOSS EXPERIENCE participant you will have access to exclusive services and offers from HUGO BOSS.
2.1 Personal shopping
As a HUGO BOSS EXPERIENCE participant, you can use our personal shopping service in retail stores. This service includes individual shopping advice provided by personal sales advisors and exclusive personal shopping appointments in retail stores. We also offer you top-level personalized advice based on the information stored in our customer database.
2.2 Customer hotline
HUGO BOSS also provides you, as a HUGO BOSS EXPERIENCE participant, with a HUGO BOSS EXPERIENCE customer service hotline at +852 2377 4404.
2.3 Alterations service
As a HUGO BOSS EXPERIENCE participant, you can take advantage of the alterations service in all retail stores for purchases made in these retail stores. The store specialists will assist in measuring and assessing the ideal fit for you with your new HUGO BOSS products. One standard alteration (minor trouser length or sleeve adjustment) per single men´s and/or women´s suiting (i.e. formal jackets, trousers, skirts and dresses available of the same fabric) purchased at full price will be performed free of charge. Please note that products altered to your specification cannot be exchanged (Section 2.4).
In retail stores in Hong Kong, the HUGO BOSS EXPERIENCE also offers the benefit of exchanging goods purchased in retail stores in Hong Kong without proof of purchase subject to the conditions stated on the purchase receipt.
2.5 Personalized information and invitations
On the basis of the information stored in our customer database, we offer you personalized news, product recommendations and other information as well as invitations to special promotions and events, in each case individually tailored to your personal preferences. We will also keep you up to date on the latest HUGO BOSS collections, fashion shows, sports events and other events.
3. Customer card
3.1 As a HUGO BOSS EXPERIENCE participant, you can pick-up a personal HUGO BOSS EXPERIENCE card together with the welcome package (Section 1.6.) in the retail store of registration. You will be informed via SMS and/or MMS if a valid mobile phone number is available.
3.2 The HUGO BOSS EXPERIENCE card is personalized and not transferrable.
3.3 As a HUGO BOSS EXPERIENCE participant, you are obliged to immediately notify HUGO BOSS of any loss, theft or other disappearance of the HUGO BOSS EXPERIENCE card by email to email@example.com or by calling the HUGO BOSS EXPERIENCE customer service hotline at +852 2377 4404. You will be given a replacement card on request. You are solely responsible for all loss and damage arising as a result of the culpable failure to report or delayed reporting.
4. Notice of termination
4.1 As a HUGO BOSS EXPERIENCE participant, you may terminate your participation in the HUGO BOSS EXPERIENCE at any time without observing a notice period by written notification sent to HUGO BOSS at the address stated in Section 1.1 or in text form by email to firstname.lastname@example.org .
4.2 HUGO BOSS may terminate the participation in the HUGO BOSS EXPERIENCE at any time observing a notice period of 14 days. Rights of termination for good cause remain unaffected.
5. Changes in range of services and Terms and Conditions
5.1 HUGO BOSS reserves the right to change or discontinue the scope or details of free services offered or to offer them for a fee in future. In so doing, HUGO BOSS will take your justified interests as a HUGO BOSS EXPERIENCE participant into account.
5.2 HUGO BOSS reserves the right to change or amend these Terms and Conditions with future effect, particularly where statutory provisions so require or where this is necessary for improving processes or preventing abuse. HUGO BOSS will notify you as a HUGO BOSS EXPERIENCE participant of the change in each case by email or in writing to the most recently communicated mobile phone number. The changes shall be deemed to have been accepted if you do not submit any objection to HUGO BOSS within two weeks of receiving the notification or you continue to use your HUGO BOSS EXPERIENCE card after expiry of this period. In the case of any individual change in the Terms and Conditions, HUGO BOSS will inform you as a HUGO BOSS EXPERIENCE participant of the aforementioned right of objection and of the aforementioned consequences of failing to submit an objection. In the event of an objection by you as a HUGO BOSS EXPERIENCE participant, the contract will continue under the current conditions. HUGO BOSS is entitled, however, to terminate your participation in the HUGO BOSS EXPERIENCE with immediate effect and HUGO BOSS shall not be liable for any damages arising from such termination.
6. Customer Service
For enquiries about the HUGO BOSS EXPERIENCE, please contact email@example.com or the HUGO BOSS EXPERIENCE customer hotline at +852 2377 4404.
7. Final Provisions
These Terms and Conditions and the entire legal relationship between HUGO BOSS and you in connection with HUGO BOSS EXPERIENCE are governed by and shall be construed in accordance with the laws of Hong Kong.
HUGO BOSS and you submit to the exclusive jurisdiction of Hong Kong courts.