Customer Care


Right of cancellation

You have the right to cancel this contract within thirty days without giving any reason but by simply informing us of your decision.

The time limit for cancellation is thirty days from the day that you acquire, or a third party named by you who is not the carrier, acquires physical possession of the goods.

You must inform us (see below for contact details) of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can also download a cancellation form on our website electronically.

To exercise your right of cancellation within the cancellation period, it is sufficient for you to send a notice concerning your exercise of the right of cancellation before that period has expired.

Contact details for the exercise of the right of cancellation:

To exercise your right of cancellation by letter, please write to:

Customer Care
72555 Metzingen

To exercise your right of cancellation, please call our Customer Care team.

To exercise your right of cancellation by returning the goods, please send them to:

HUGO BOSS Online Store
DC Wendlingen
Ulmer Straße 171
73240 Wendlingen

Effects of cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the economical standard delivery offered by us), without undue delay and in any event not later than 14 days from the earlier of the day on which we receive the returned goods from you or evidence that you have sent them back. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise with you; in any event, we will not impose any fee for such reimbursement.

We may withhold reimbursement until we have received the returned goods or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without delay and in any event not later than fourteen days from the day on which you communicate your cancellation of this contract to us (see above). The deadline is met if you send back the goods before the period of fourteen days has expired.

You are only liable for any diminished value of the goods if the goods were handled in a manner other than that necessary to establish the nature, characteristics and functioning of the goods. For example, if you have worn a pair of shoes other than to try them on inside and the soles are scuffed. We may reduce your refund to cover the diminished value.

Exclusion of the Right of Cancellation

No right of cancellation exists in the case of contracts for the supply of the following goods. Please note that this not an exhaustive list:

-non-prefabricated goods made on the basis of an individual choice of or decision by the consumer or which are clearly personalised,

-the supply of sealed goods which were unsealed after delivery and are thus not suitable for return due to health protection or hygiene reasons.