Customer Care

MAKING CHRISTMAS EASY

Our services for you.

Whether you're searching for gifts or for the perfect party look, we want to make the festive period run as smoothly as possible for you. Our order, delivery and return services will ensure a stress-free holiday season.

EXTENDED RETURN PERIOD

We are happy to offer an extended return policy for Christmas.

For orders placed between 1 November and 15 December 2021, the HUGO BOSS Online Store offers a voluntary extended return period, running up to 60 days. This in no way restricts the statutory right of withdrawal. For more information on the return process, address and restrictions, please see our Terms and Conditions. Our regular 30-day return policy will resume on orders placed from 16 December 2021 onwards.

EXPRESS DELIVERY FOR 175 HK$

When using Express Delivery, please order before 16:59 on 16 December to receive your items before Christmas.

Please note that we offer free shipping for orders above 900 HK$.

HUGO BOSS CUSTOMER SERVICE

Our Customer Service team will be happy to assist you with any queries. You can reach us by telephone or via our contact form.

Lines are open:

Monday to Friday 09:00 - 18:00
Saturday 09:00 - 13:00

Over the holiday period, our Customer Care is available as normal, with the following exceptions:

24.12 - 09:00 - 13:00
25.12 - Closed
26.12 - Closed
31.12 - 09:00 - 13:00
01.01 - Closed
02.01 - Closed
04.01 - 09:00 - 18:00