Customer Care

What are the shipping costs?

UPS Express¹: 12.95€²
UPS Standard: complimentary

¹ Fragrances, smartwatches and personalised products may only be shipped with standard shipping.

² Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.

When can I expect the delivery of my order?

Please use the below chart as a guide to estimate the delivery time of your order. All orders are shipped from our warehouse in Germany and processed Monday to Friday, excluding weekends and holidays. Please note, up to three delivery attempts are generally made until a package is returned as undeliverable.

 Delivery Method   Time of Order
 Delivery time
 Cost
 Express¹  Mon - Sun & holidays   Approx. 1-2 business days  12.95€² 
 Standard
 Anytime  Approx. 3-6 business days   0.00€

¹ Fragrances, smartwatches and personalised products may only be shipped with standard shipping.

² Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.

Where are orders shipped from?

All orders are shipped from our warehouse in Germany.

Which shipping carrier will deliver my order?

We partner with UPS for all deliveries within Ireland.

Which delivery locations are supported for online orders?

It is possible to specify a different delivery address and have the parcel delivered to an address of your choice. Orders may be shipped directly to your home or work address.

The invoice is sent to you at the email address provided.

Are there any shipping location restrictions?

Orders may not be shipped to hotels or forwarding centers.