Customer Care

IT'S TIME FOR CHRISTMAS

To ensure that you will receive your gifts in time, please order by the dates and time below.

DELIVERY & LAST DAY TO ORDER

 

Country Standard delivery* Express delivery* Free delivery threshold
Last day to order provided in the local time zone Delivery time Cost Carrier Last day to order provided in the local time zone Delivery time Cost Carrier Standard delivery Express delivery
Andorra n/a n/a n/a n/a n/a Approx. 3-5 business days 19,95 € DHL Express n/a 99 €
Albania n/a n/a n/a n/a 15.12.2021 - 10:59AM Approx. 3 business days 2500 Lek DHL Express n/a 12000 Lek
Bulgaria 10.12.2021 - 12:59PM Approx. 4-6 business days 10 Лв DHL Road 16.12.2021 - 11:59AM Approx. 3-5 business days 40 Лв DHL Express 200 Лв n/a
Croatia 10.12.2021 - 10:59AM Approx. 6-7 business days 40 kn DPD 16.12.2021 - 10:59AM Approx. 3 business days 150 kn DHL Express 749 kn n/a
Czech Republic 10.12.2021 - 11:59PM Approx. 4-5 business days 125 Kč DPD 16.12.2021 - 10:59AM Approx. 3-5 business days 500  Kč DHL Express 2.500 Kč n/a
Estonia 10.12.2021 - 11:59AM Approx. 5-6 business days 4,95 € DPD 16.12.2021 - 11:59AM Approx. 3 19,95 € DHL Express 100 € n/a
Greece n/a n/a n/a n/a 15.12.2021 - 11:59AM Approx. 3-5 business days 19,95 € DHL Express n/a 99 €
Hungary 10.12.2021 - 11:59PM Approx. 4-5 business days 1.700 Ft DHL Road 16.12.2021 - 10:59AM Approx. 3-5 business days 6.700 Ft DHL Express 35.000 Ft n/a
India n/a n/a n/a n/a 14.12.2021 - 11:59AM Approx. 4-5 business days 1.650 ₹ DHL Express n/a 25.000 ₹
Israel n/a n/a n/a n/a 15.12.2021 - 10:59AM Approx. 4 business days 85 ₪ DHL Express n/a 399 ₪
Latvia 10.12.2021 - 11:59AM Approx. 5-6 business days 4,95 € DPD 16.12.2021 - 11:59AM Approx. 3 business days 19,95 € DHL Express 100 € n/a
Lithuania 10.12.2021 - 11:59AM Approx. 5-6 business days 4,95 € DPD 16.12.2021 - 11:59AM Approx. 3 business days 19,95 € DHL Express 100 € n/a
Luxembourg 10.12.2021 - 11:59PM Approx. 3-4 business days 0 € DPD 17.12.2021 - 10:59AM Approx. 3-5 business days 19,95 € DHL Express n/a n/a
Macau n/a n/a n/a n/a 14.12.2021 - 03:59AM Approx. 4-5 business days 180 MOP$ DHL Express n/a 900 MOP$
Malaysia n/a n/a n/a n/a 06.12.2021 - 04:59PM Approx. 5-7 business days 90 RM Aramex n/a 500 RM
Monaco 10.12.2021 - 11:59PM Approx. 4-5 business days 4,95 € DHL Road   Approx. 3-5 business days 19,95 € DHL Express 100 € n/a
Montenegro   n/a n/a n/a   Approx. 4-6 business days 19,95 € DHL Express n/a 99 €
New Zealand n/a n/a n/a n/a 09.12.2021 - 08:59PM Approx. 5-6 business days 35 NZ$ DHL Express n/a 179 NZ$
Norway 10.12.2021 - 11:59PM Approx. 5-9 business days 50 kr DHL Road 16.12.2021 - 10:59AM Approx. 3-4 business days 200 kr DHL Express 1.099 kr 2.500 kr
Qatar n/a n/a n/a n/a 14.12.2021 - 11:59AM Approx. 5-7 business days 80 ر.ق Aramex n/a 400 ر.ق
Republic of North Macedonia n/a n/a n/a n/a 14.12.2021 - 10:59AM Approx. 3 business days 1250 ден DHL Express n/a 6000 ден
Romania 10.12.2021- 12:59PM Approx. 6-7 business days 25 lei DHL Road 16.12.2021 - 11:59AM Approx. 3-5 business days 95 lei DHL Express 500 lei n/a
Serbia n/a n/a n/a n/a   Approx. 3-4 business days 2.300 din DHL Express n/a 10.000 din
Singapore n/a n/a n/a n/a 13.12.2021 - 04:59PM Approx. 4-6 business days 30 S$ Aramex n/a 159 S$
Slovakia 10.12.2021- 11:59AM Approx. 4-5 business days 4,95 € DPD 17.12.2021 - 10:59AM Approx. 3-5 business days 19,95 € DHL Express 100 € n/a
Slovenia 10.12.2021- 11:59AM Approx. 4-5 business days 4,95 € DPD 17.12.2021 - 10:59AM Approx. 3 business days 19,95 € DHL Express 100 € n/a
South Africa n/a n/a n/a n/a 15.12.2021 - 10:59AM Approx. 4 business days 400 R DHL Express n/a 1999 R
Turkey n/a n/a n/a n/a 16.12.2021 - 11:59AM Approx. 3 business days 185 TRY DHL Express n/a 900 TRY
Ukraine n/a n/a n/a n/a 14.12.2021 - 10:59AM Approx. 4 business days 660 ₴ DHL Express n/a 2999₴

 

 

EXTENDED RETURN PERIOD

 

We are happy to offer an extended return policy for Christmas.

For orders placed between 1 November and 15 December 2021, the HUGO BOSS Online Store offers a voluntary extended return period, running up to 60 days.

This in no way restricts the statutory right of withdrawal. For more information on the return process, address and restrictions, please see our Terms and Conditions. Our regular 30-day return policy will resume on orders placed from 16 December 2021 onwards.

HUGO BOSS CUSTOMER SERVICE

Our Customer Service team will be happy to assist you with any queries.
You can reach us by telephone or via our contact form.

HUGO BOSS LIVE CHAT & STYLE ADVICE SERVICE

With the festive season upon us, we are here to help you to find the perfect gifts for your loved ones. Whether you need inspiration or style advice, talk to a HUGO BOSS specialist on Live Chat.

Over the holiday period, our Customer Service and Live Chat team is available for you at the following times:

 

  CUSTOMER CARE LIVE CHAT
Country Email address Phone number* Opening times provided in the local time zone Opening times provided in the local time zone
Albania service-al@hugoboss.com +355 4 4542 091 General Availability
Monday - Saturday 08:00 - 19:30
Chat Availability - General
Monday - Friday 08:00 - 19:00"
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 08:00 - 16:00
25 - 26 December: closed
31 December: 08:00 - 16:00
01 January: closed
06 January: 08:00 - 19:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Andorra service-ad@hugoboss.com +49 7123 1783 902 General Availability
Monday - Saturday 08:00 - 19:30
Chat Availability - General
Monday - Friday 08:00 - 19:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 08:00 - 16:00
25 - 26 December: closed
31 December: 08:00 - 16:00
01 January: closed
06 January: 08:00 - 19:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Bulgaria service-bg@hugoboss.com +359 2 935 8631 General Availability
Monday - Saturday 09:00 - 20:30
Chat Availability - General
Monday - Friday 09:00 - 20:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 09:00 - 17:00
25 - 26 December: closed
31 December: 09:00 - 17:00
01 January: closed
06 January: 09:00 - 20:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Croatia service-hr@hugoboss.com 080 0787 090 General Availability
Monday - Saturday 08:00 - 19:30
Chat Availability - General
Monday - Friday 08:00 - 19:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 08:00 - 16:00
25 December: closed
26 December: closed
31 December: 08:00 - 16:00
01 January: closed
06 January: 08:00 - 19:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Czech Republic service-cz@hugoboss.com +420 225 296 350 General Availability
Monday - Saturday 08:00 - 19:30
Chat Availability - General
Monday - Friday 08:00 - 18:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 08:00 - 16:00
25 December: closed
26 December: closed
31 December: 08:00 - 16:00
01 January: closed
06 January: 08:00 - 19:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Estonia service-ee@hugoboss.com 3728804499 General Availability
Monday - Saturday 09:00 - 20:30
Chat Availability - General
Monday - Friday 09:00 - 20:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 09:00 - 17:00
25 - 26 December: closed
31 December: 09:00 - 17:00
01 January: closed
06 January: 09:00 - 20:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Greece service-gr@hugoboss.com +30 211 990 6047 General Availability
Monday - Saturday 09:00 - 20:30
Chat Availability - General
Monday - Friday 09:00 - 20:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 09:00 - 17:00
25 - 26 December: closed
31 December: 09:00 - 17:00
01 January: closed
06 January: 09:00 - 20:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Hungary service-hu@hugoboss.com +36 1 429 2392 General Availability
Monday - Saturday 08:00 - 19:30
Chat Availability - General
Monday - Friday 08:00 - 19:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 08:00 - 16:00
25 - 26 December: closed
31 December: 08:00 - 16:00
01 January: closed
06 January: 08:00 - 19:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
India service-in@hugoboss.com 8000501946 General Availability
Monday - Friday 09:00 - 19:00
Saturday 09:00 - 13:00
Chat Availability - General
Monday - Friday 12:00 - 23:30
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 09:00 - 13:00
25 - 26 December: closed
31 December: 09:00 - 13:00
01 - 02 January: closed
04 January: 09:00 - 19:00
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Israel service-il@hugoboss.com +972 3738 6550 General Availability
Monday - Saturday 09:00 - 20:30
Chat Availability - General
Monday - Friday 09:00 - 20:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 09:00 - 17:00
25 - 26 December: closed
31 December: 09:00 - 17:00
01 January: closed
06 January: 09:00 - 20:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Latvia service-lv@hugoboss.com 37163138826 General Availability
Monday - Saturday 09:00 - 20:30
Chat Availability - General
Monday - Friday 09:00 - 20:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 09:00 - 17:00
25 - 26 December: closed
31 December: 09:00 - 17:00
01 January: closed
06 January: 09:00 - 20:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Lithuania service-lt@hugoboss.com not available General Availability
Monday - Saturday 09:00 - 20:30
Chat Availability - General
Monday - Friday 09:00 - 20:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 09:00 - 17:00
25 - 26 December: closed
31 December: 09:00 - 17:00
01 January: closed
06 January: 09:00 - 20:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Luxembourg service-lu@hugoboss.com +352 27 30 23 45 General Availability
Monday - Saturday 08:00 - 19:30
Chat Availability - General
Monday - Friday 08:00 - 19:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 08:00 - 16:00
25 - 26 December: closed
31 December: 08:00 - 16:00
01 January: closed
06 January: 08:00 - 19:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Macau service-mo@hugoboss.com +853 6825 8533 General Availability
Monday - Friday 09:00 - 18:00
Saturday 09:00 - 13:00
Depending on agents availability
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 09:00 - 13:00
25 - 26 December: closed
31 December: 09:00 - 13:00
01 - 02 January: closed
04 January: 09:00 - 18:00
Malaysia service-my@hugoboss.com +603 2770 0214 General Availability
Monday - Friday 09:00 - 18:00
Saturday 09:00 - 13:00
Depending on agents availability
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 09:00 - 13:00
25 - 26 December: closed
31 December: 09:00 - 13:00
01 - 02 January: closed
04 January: 09:00 - 18:00
Monaco service-mc@hugoboss.com +377 80 09 44 34 General Availability
Monday - Saturday 08:00 - 19:30
Chat Availability - General
Monday - Friday 08:00 - 19:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 08:00 - 16:00
25 - 26 December: closed
31 December: 08:00 - 16:00
01 January: closed
06 January: 08:00 - 19:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Montenegro service-me@hugoboss.com +49 7123 1783 900 General Availability
Monday - Friday 09:00 - 18:00
Saturday 09:00 - 13:00
Chat Availability - General
Monday - Friday 08:00 - 19:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 08:00 - 16:00
25 - 26 December: closed
31 December: 08:00 - 16:00
01 January: closed
06 January: 08:00 - 19:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
New Zealand service-nz@hugoboss.com +64 4 886 2869 General Availability
Monday - Friday 11:00 - 20:00
Saturday 14:00 - 18:00
Depending on agents availability
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 11:00 - 15:00
25 - 26 December: closed
31 December:  11:00 - 15:00
01 - 02 January: closed
04 January: 11:00 - 20:00
Norway service-no@hugoboss.com +47 235 02 100 General Availability
Monday - Friday 09:00 - 20:00
Saturday 09:00 - 18:00
Monday - Friday 08:00 - 19:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 09:00 - 17:00
25 - 26 December: closed
31 December: 09:00 - 17:00
01 January: closed
Sunday 11:00 - 18:00
Qatar service-qa@hugoboss.com +49 7123 1783 901 General Availability
Monday - Friday 11:00 - 22:00
Saturday 11:00 - 20:00
Chat Availability - General
Monday - Friday 10:00 - 21:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 11:00 - 19:00
25 - 26 December: closed
31 December: 11:00 - 19:00
01 January: closed
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Republic of North Macedonia service-mk@hugoboss.com 0 800 80 488 General Availability
Monday - Saturday 08:00 - 19:30
Chat Availability - General
Monday - Friday 08:00 - 19:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 08:00 - 16:00
25 - 26 December: closed
31 December: 08:00 - 16:00
01 January: closed
06 January: 08:00 - 19:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Romania service-ro@hugoboss.com +40 311 305 053 General Availability
Monday - Saturday 09:00 - 20:30
Chat Availability - General
Monday - Friday 09:00 - 20:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 09:00 - 17:00
25 - 26 December: closed
31 December: 09:00 - 17:00
01 January: closed
06 January: 09:00 - 20:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed"
Serbia service-rs@hugoboss.com +381 11 430 03 67 General Availability
Monday - Saturday 08:00 - 19:30
Chat Availability - General
Monday - Friday 08:00 - 19:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 08:00 - 16:00
25 - 26 December: closed
31 December: 08:00 - 16:00
01 January: closed
06 January: 08:00 - 19:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Singapore service-sg@hugoboss.com +65 6347 5959 General Availability
Monday - Friday 09:00 - 18:00
Saturday 09:00 - 13:00
Depending on agents availability
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 09:00 - 13:00
25 - 26 December: closed
31 December: 09:00 - 13:00
01 - 02 January: closed
04 January: 09:00 - 18:00
Slovakia service-sk@hugoboss.com +421 250 112 420 General Availability
Monday - Saturday 08:00 - 19:30
Chat Availability - General
Monday - Friday 08:00 - 19:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 08:00 - 16:00
25 - 26 December: closed
31 December: 08:00 - 16:00
01 January: closed
06 January: 08:00 - 19:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Slovenia service-si@hugoboss.com 0 806 88 877 General Availability
Monday - Saturday 08:00 - 19:30
Chat Availability - General
Monday - Friday 08:00 - 19:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 08:00 - 16:00
25 - 26 December: closed
31 December: 08:00 - 16:00
01 January: closed
06 January: 08:00 - 19:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
South Africa service-za@hugoboss.com +27 11 209 0570 General Availability
Monday - Saturday 08:00 - 19:30
Chat Availability - General
Monday - Friday 08:00 - 19:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 08:00 - 16:00
25 - 26 December: closed
31 December: 08:00 - 16:00
01 January: closed
06 January: 08:00 - 19:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Turkey service-tr@hugoboss.com 908503902957 General Availability
Monday - Saturday 09:00 - 20:30
Chat Availability - General
Monday - Friday 10:00 - 21:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 09:00 - 17:00
25 - 26 December: closed
31 December: 09:00 - 17:00
01 January: closed
06 January: 09:00 - 20:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed
Ukraine service-ua@hugoboss.com +380 89 323 98 80 General Availability
Monday - Saturday 09:00 - 20:30
Chat Availability - General
Monday - Friday 09:00 - 20:00
Over the holiday period, our Customer Care is available as normal, with the following exceptions:
24 December: 09:00 - 17:00
25 - 26 December: closed
31 December: 09:00 - 17:00
01 January: closed
06 January: 09:00 - 20:30
Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed