FREQUENTLY ASKED QUESTIONS

Does HUGO BOSS offer gift wrapping or gift boxes?

Yes, HUGO BOSS offers gift wrapping services and gift boxes. You can opt for either a HUGO BOSS paper bag or gift box and you can select your desired option at checkout.

Please note that jackets, coats, suits, shoes and accessories, plus some individual items from other categories can only be packaged in a paper bag due to their shape and size.

Which gifting services does HUGO BOSS offer?

Gift wrapping
We offer an option of either a gift bag or a gift box. If you choose the gift box, your products will be additionally wrapped with tissue paper. Please note, to have single items in an order gift-wrapped you will need to place a separate order for each item.

Please note that jackets, coats, suits, shoes and accessories, plus some individual items from other categories can only be packaged in a paper bag due to their shape and size.

Ask a Gift Expert
Need recommendations? Our dedicated Customer Advisors are available to assist in finding the perfect gift, based on your specific details like ideal price range, product type and more, creating a tailor-made list of ideas. To connect with one of our Customer Advisors for a personalized shopping experience, visit Gifts for more information.

HUGO BOSS Gift Card
Treat your loved ones to a HUGO BOSS gift card, now available for purchase and use exclusively in HUGO BOSS stores, hugoboss.com and app. Discover more here.
 

How do I send a gift?

During your online checkout, you will have the option to include a gift bag or gift box.

If you wish you have individual items wrapped, you will need to place a separate order for each item.

Please note that jackets, coats, suits, shoes and accessories, plus some individual items from other categories can only be packaged in a paper bag due to their shape and size.

Which sizes of gift boxes / gift wrapping options does HUGO BOSS offer?

HUGO BOSS offers three different sizes. The sizes are selected according to the item(s) which need to be wrapped. 

Please note that jackets, coats, suits, shoes and accessories, plus some individual items from other categories can only be packaged in a paper bag due to their shape and size.

Can I add a personal message to my gift box or gift bag?

This option is currently unavailable. We hope to offer this service in the future.  

Can I exchange or return an item gifted to me by someone else?

Gift items purchased on hugoboss.com may be returned. However, refunds may only be issued to the same method of payment used for the original purchase.

Please note, gift boxes and gift bags are excluded from returns. 
 
Please refer to our Terms & Conditions for more information and return instructions.

Can I return a gift bought online to a HUGO BOSS Store?

Gifts bought on hugoboss.com can be returned in a BOSS or HUGO store.

Please refer to our Terms & Conditions for more information and return instructions.

Can I return my gift bag or gift boxes?

Gift boxes and gift bags are excluded from returns. Hugoboss.com does not offer refunds on gift wrapping services or gift box(es).

Please refer to our Terms & Conditions.

Can I get my gift wrapping or gift box refunded?

Hugoboss.com does not offer refunds on gift wrapping services or gift box(es).

Gift boxes and gift bags are excluded from returns.

Please refer to our Terms & Conditions.

Are there any restrictions on gift wrapping or gift boxes?

If you wish for individual items to be wrapped, a separate order needs to be placed for each item.

Please note that jackets, coats, suits, shoes and accessories, plus some individual items from other categories can only be packaged in a paper bag due to their shape and size.

Gift wrapping services are excluded from refunds. Gift bags and giftboxes may not be returned nor refunded. Please see our Terms & Conditions.

Which designs does HUGO BOSS offer? 

We currently only offer gift wrapping and gift boxes with a BOSS design.