Customer Care

What are the shipping costs?

DHL Express¹: 95 DKK²
DHL Standard | Postnord: complimentary

¹ Fragrances, smartwatches and personalised products may only be shipped with standard shipping.

² Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.

When can I expect the delivery of my order?

Please use the below chart as a guide to estimate the delivery time of your order. All orders are shipped from our warehouse in Germany and processed Monday to Friday, excluding weekends and holidays. Please note, up to three delivery attempts are generally made until a package is returned as undeliverable.

 Delivery Method   Time of Order   Delivery time   Cost
 Express¹  Mon-Fri before 11:00   Approx. 1-2 business days   95 DKK² 
 Express¹  Mon-Fri after 11:00,
 Sat, Sun and holidays 
 Approx. 1-3 business days   95 DKK² 
 Standard  Anytime  Approx. 3-4 business days   0.00 DKK 

¹ Fragrances, smartwatches and personalised products may only be shipped with standard shipping.

² Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.

Where are orders shipped from?

All orders are shipped from our warehouse in Germany.

Which shipping carrier will deliver my order?

We partner with DHL Standard | Postnord for standard deliveries and DHL Express for express deliveries within Denmark.

Which delivery locations are supported for online orders?

It is possible to specify a different delivery address and have the parcel delivered to an address of your choice. Orders may be shipped directly to your home or work address.

The invoice is sent to you at the email address provided.

Are there any shipping location restrictions?

Orders may not be shipped to hotels or forwarding centers. Additionally, we do not deliver to the Faroer Island or Greenland.