Customer Care

MAKING THE HOLIDAY SEASON EASY

 

Our services for you.

 

Whether you're searching for gifts or for the perfect party look, we want to make the festive period run as smoothly as possible for you. Our order, delivery and return services will ensure a stress-free holiday season.

What is your return policy for the holiday season?

For orders placed between 1 November and 15 December 2021, you have 60 days from the date of delivery to return your item(s). This in no way restricts the statutory right of withdrawal. For more information on the return process, address and restrictions, please see our Terms and Conditions. Our regular 30-day return policy will resume on orders placed from 16 December 2021 onwards.

What is the latest date I can place my order to receive in time for Christmas?

FREE STANDARD DELIVERY
When using Standard Delivery (on products ordered online or in store to be delivered to your home), please order before 22:00 on 14 December to receive your items before Christmas.

EXPRESS DELIVERY FOR 12.95€
When using Express Delivery (on products ordered online or in store to be delivered to your home), please order before 10:00 on 20 December to receive your items before Christmas.

Can I get my purchase gift wrapped?

Unfortunately, gift wrapping is unavailable. All parcels include a complimentary return label along with return instructions and delivery note.

What are your Customer Care opening hours during the holiday season? 

Our Customer Service team will be happy to assist you with any queries.
Lines are open:


Monday to Friday 09:00 - 18:00

You can reach us by telephone on +44 (0) 20 7660 8041 or via our contact form.

Over the holiday period, our Customer Service team is available for you at the following times:
24 December: 08:00 - 16:00
25 December: closed
31 December: 08:00 - 16:00
26 December: closed
01 January: closed
02 January: closed
03 January: closed

What are your Chat &  Style Advice opening hours during the holiday season? 

With the festive season upon us, we are here to help you to find the perfect gifts for your loved ones. Whether you need inspiration or style advice, talk to a HUGO BOSS specialist on Live Chat.

This service is available:

Monday to Friday 07:00 - 18:00

Over the holiday period, our Live Chat is available as normal, with the following exceptions:
24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed