Customer Care

What is PayPal?

PayPal is an online payment service, which you can use to make payments at online shops simply and free of charge. You must have an existing PayPal account to use during checkout. 

You may link your bank account or credit/debit card to your PayPal account. Once set up successfully, you can pay with PayPal straight away.

Your payment details are secure as they are only accessible by logging on directly with PayPal. For this reason, payment information is not transmitted again via the internet with each online purchase. To confirm your identity during the payment process, PayPal sends you a code via SMS during login. This serves your protection and fulfils the requirements of PSD 2 (see the general information under the payments section).

When paying with PayPal, you are covered by PayPal Buyer Protection

How do I use PayPal and PayPal Express?

PayPal

You may checkout by completing the mandatory fields such as shipping and billing addresses, delivery preference and payment method where you may select PayPal.

Once you complete the HUGO BOSS checkout by clicking on Place order and Pay, you will be automatically directed to your secure PayPal account, where you can sign in and select your preferred payment type. Click on Continue and you will be directed back to the HUGO BOSS confirmation page and your order number will be displayed.

You will also receive an order confirmation email from HUGO BOSS and a payment confirmation email from PayPal.

PayPal Express

With PayPal Express, you can checkout with just two clicks without entering billing and shipping addresses each time you make a purchase.

Upon selecting checkout with PayPal on the shopping bag, you will be automatically directed to your PayPal account where you can sign in and select your preferred payment method. Click on Continue and you will be directed back to HUGO BOSS checkout with the shipping address field automatically populated, matching the address saved on your PayPal account. Proceed with filling out the remaining mandatory fields and place your order by clicking Place order and Pay.


Once your order is submitted successfully, you will receive an order confirmation email from HUGO BOSS and a payment confirmation email from PayPal.