Shipping & delivery
What are the shipping costs?
DHL Express: ₹1.650*
Free DHL Express: on orders above ₹8.000**
*Shipping charges and times may vary during special events and sales.
**Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.
When can I expect the delivery of my order?
All orders are shipped from our warehouse in Germany and processed Monday to Friday, excluding weekends and holidays. Please note, up to three delivery attempts are generally made until a package is returned as undeliverable.
Delivery to India takes approx. 4-5 business days.
Where are orders shipped from?
All orders are shipped from our warehouse in Germany.
Which shipping carrier will deliver my order?
We partner with DHL Express for deliveries within India.
Do I need to pay Value Added Tax?
Yes, our customers need to pay value added tax. (VAT). VAT is calculated at checkout. VAT is not refundable. Please note that the shipping costs paid at the time of the order will not be refunded.
Are there any shipping location restrictions?
Orders may not be shipped to hotels or forwarding centers.
What information are needed from me for the customs process?
All HUGO BOSS parcels shipped into India need KYC (Know your customer) documents to be presented to Customs during shipment clearance (reference: Customs Circular No. 9/2010).
Absence of these documents will mean clearance delay as shipments will go into Customs Bond until KYC documents are provided.
You can upload the documents on the DHL website: DHL Login
Please provide any ONE of the following document as ID and address proof. The address proof should match with the delivery address mentioned on your shipment
- Aadhar Card
- PAN Card (a separate address proof document will be required)
- Voter ID
Please provide any ONE of the following address proof document in case the address on your KYC document does not match with the delivery address. The address on this document should match with the delivery address.
- Bank Account Statement
- Electricity Bill
- Employee ID
- Hotel Booking Receipt
- LPG Connection Receipt
- Rent Agreement