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Shipping & delivery

Shipping & delivery

What are the shipping costs?

DPD Standard: Free

DHL Express: € 19,95*

*Shipping charges and times may vary during special events and sales.

When can I expect the delivery of my order?

All orders are shipped from our warehouse in Germany and processed Monday to Friday, excluding weekends and holidays. Please note, up to three delivery attempts are generally made until a package is returned as undeliverable.

Delivery to Luxembourg takes approx. 4 business days with standard shipping and 3 with express.

 

Where are orders shipped from?

All orders are shipped from our warehouse in Germany.

Which shipping carrier will deliver my order?

We partner with DHL for deliveries within Luxembourg.

Do I need to pay Value Added Tax?

Yes, our customers need to pay value added tax. (VAT). VAT is calculated at checkout. VAT is not refundable. Please note that the shipping costs paid at the time of the order will not be refunded.

Are there any shipping location restrictions?

Orders may not be shipped to hotels or forwarding centers.