Customer Care

MAKING CHRISTMAS EASY

Our services for you.

Whether you're searching for gifts or for the perfect party look, we want to make the festive period run as smoothly as possible for you. Our order, delivery and return services will ensure a stress-free holiday season.

EXTENDED FREE RETURN PERIOD

If you change your mind for whatever reason, return your item for free. Just use the return sticker included with the package and we will cover the costs. If the sticker is missing, please use the return label print option or contact our Customer Care Team

We are happy to offer an extended return policy for Christmas.

For orders placed between 1 November and 15 December 2021, the HUGO BOSS Online Store offers a voluntary extended return period, running up to 60 days. This in no way restricts the statutory right of withdrawal. For more information on the return process, address and restrictions, please see our Terms and Conditions. Our regular 30-day return policy will resume on orders placed from 16 December 2021 onwards.

FREE STANDARD DELIVERY

When using Standard Delivery, please order before 23:59 on 15 December to receive your items before Christmas.

EXPRESS DELIVERY FOR 85 zł

When using Express Delivery, please order before 10:59 on 17 December to receive your items before Christmas.

HUGO BOSS CUSTOMER SERVICE

Our Customer Service team will be happy to assist you with any queries.
You can reach us by telephone or via our contact form.

Lines are open:

Monday to Saturday 08:00 to 19:30

Over the holiday period, our Customer Care is available as normal, with the following exceptions:

24 December: 08:00 - 16:00
25 December: closed
26 December: closed
31 December: 08:00 - 16:00
01 January: closed
06 January: 08:00 - 19:00

HUGO BOSS LIVE CHAT & STYLE ADVICE SERVICE

With the festive season upon us, we are here to help you to find the perfect gifts for your loved ones. Whether you need inspiration or style advice, talk to a HUGO BOSS specialist on Live Chat.

This service is available:

Monday to Friday 08:00 - 19:00

Over the holiday period, our Live Chat is available as normal, with the following exceptions:

24 December: closed
25 December: closed
26 December: closed
31 December: closed
01 January: closed