Return policy
What is your online return policy and how many days do I have to return a product?
You have 30 days from the date of delivery to return your item(s).
Merchandise that is unworn, unwashed and unused with original labels attached, qualify for a return.
Merchandise that has been worn, used, altered, damaged or missing original labels will not be accepted. HUGO BOSS reserves the right to refuse returns on merchandise that does not meet the above return requirements in HUGO BOSS’ sole discretion.
There are 2 options to return your online order.
BY COURIER
To have your return collected directly from your address, please connect to the return portal to create your returns label. Please note that shipping charges paid at checkout are non-refundable.
IN STORE
You could also return your online order directly at our participating stores without any additional costs. Please note online returns to other BOSS or HUGO stores are currently not available yet.
See participating stores details:
Warsaw:
Galeria Mokoto
ul. Wołoska 12
02-675 Warzawa
Tel: +48 661 251 251
Krakow:
Galeria Krakowska
ul. Pawia 5
34-154 Kraków
Tel: 48 693 151 151
Wrocław:
Wroclavia
Sucha 1
50-086 Wrocław
Tel: +48 571 603 561
Can I return an item in a BOSS or HUGO store?
In Poland, there are currently 3 stores that can accept online returns. Please bring your unworn, unwashed and unused items with original labels attached to the store. If possible, please bring along your original packaging. You will be asked for your order number (starting with GE) in order to process your return.
After we have verified your return items, your refund will be processed at the store, and it will go back to the original payment method used to place your online order.
See participating stores details;
Warsaw:
Galeria Mokoto
ul. Wołoska 12
02-675 Warzawa
Tel: +48 661 251 251
Krakow:
Galeria Krakowska
ul. Pawia 5
34-154 Kraków
Tel: 48 693 151 151
Wrocław:
Wroclavia
Sucha 1
50-086 Wrocław
Tel: +48 571 603 561
Whom may I contact for an enquiry about HUGO BOSS products, store(s) or online purchase(s)?
HUGO BOSS Customer Care provides after sales service for purchases made at hugoboss.com or in our BOSS or HUGO stores. For purchases made elsewhere, please directly contact the business where the product(s) was purchased.
Are there any refund restrictions?
Personalised merchandise and sealed goods which were unsealed after the delivery, are not eligible for a refund.
Are delivery or return charges refundable?
Additional charges for express shipping, customs and taxes incurred to deliver your order are non-refundable. Please use the return portal to create your return label* or return your online order directly in participating HUGO or BOSS stores without any additional costs. Please note returns to other stores are currently not available yet.
