Customer Care

MAKING CHRISTMAS EASY

Our services for you.

Whether you're searching for gifts or for the perfect party look, we want to make the festive period run as smoothly as possible for you. Our order, delivery and return services will ensure a stress-free holiday season.

EXTENDED FREE RETURN PERIOD

If you change your mind for whatever reason, return your item for free. Just use the return sticker included with the package and we will cover the costs. If the sticker is missing, please use the return label print option or contact our Customer Care Team

We are happy to offer an extended return policy for Christmas.

For orders placed between 1 November and 15 December 2021, the HUGO BOSS Online Store offers a voluntary extended return period, running up to 60 days. This in no way restricts the statutory right of withdrawal. For more information on the return process, address and restrictions, please see our Terms and Conditions. Our regular 30-day return policy will resume on orders placed from 16 December 2021 onwards.

FREE STANDARD DELIVERY

When using Standard Delivery, please order before 21:59 on 16 December to receive your items before Christmas.

EXPRESS DELIVERY FOR 19.95 €

When using Express Delivery, please order before 09:59 on 17 December to receive your items before Christmas.