Return policy
What is your online return policy and how many days do I have to return a product?
You have 30 days from the date of delivery to return your item(s).
Merchandise that is unworn, unwashed and unused with original labels attached, qualify for a return.
Merchandise that has been worn, used, altered, damaged or missing original labels will not be accepted. HUGO BOSS reserves the right to refuse returns on merchandise that does not meet the above return requirements in HUGO BOSS’ sole discretion.
To have your return collected directly from your address, please connect to the return portal to create your return label.*
*Please note: Returns from the following areas in Portugal (Azores and Madeira) are only available using the express method and shipping charges paid at checkout are non-refundable.
Whom may I contact for an enquiry about HUGO BOSS products, store(s) or online purchase(s)?
HUGO BOSS Customer Care provides after sales service for purchases made at hugoboss.com or in our BOSS or HUGO stores. For purchases made elsewhere, please directly contact the business where the product(s) was purchased.
Are there any refund restrictions?
Personalised merchandise and sealed goods which were unsealed after the delivery, are not eligible for a refund.
Are delivery or return charges refundable?
Additional charges for express shipping, customs and taxes incurred to deliver your order are non-refundable. For easy returns, please use the return portal to create your return label*.
What should I do if returns are not possible in my area?
In rare instances, such as in Santa Cruz da Graciosa, returns may not be possible due to deliveries made by third-party services or the absence of DHL drop-off points. If you are unable to locate a DHL drop-off point, please arrange for the return using an alternative method at your convenience. Kindly send the receipts for your return to our customer service to receive a refund for the return costs, which should not exceed 15€.”
