Christmas FAQ



Our services for you.


Whether you're searching for gifts or for the perfect party look, we want to make the festive period run as smoothly as possible for you.


Our order, delivery and return services will ensure a stress-free holiday season.

What is your return policy for the holiday season?

We are happy to offer an extended return policy for Christmas.

If you change your mind for whatever reason, return your item for free. Just use the return label included with the package and we will cover the costs. If the return label is missing, please use the return label print option.

For orders placed online between November 1, 2023 and December 15, 2023, we offer an extended return period, running up to 60 days. For more information on the return process and restrictions, please see our Terms and Conditions. Our regular 30-day return policy will resume on orders placed from December 16, 2023 onwards.


What is the latest date I can place my order to receive in time for Christmas?

When using Standard Delivery (on products ordered online or in store to be delivered to your home), please order before 22:59 on 18 December to receive your items before Christmas.

When using Express Delivery (on products ordered online or in store to be delivered to your home), please order before 10:59 on 20 December to receive your items before Christmas.

Can I get my purchase gift wrapped?

Yes, you can have your purchase gift wrapped. Select the gift wrapping option during checkout. Click here and find out more. All parcels include a complimentary return label along with return instructions and delivery note.

What are your Customer Care, Chat & Style Advice opening hours during the Christmas season?

With the festive season upon us, we are here to help you to find the perfect gifts for your loved ones. Whether you need inspiration or style advice, talk to a HUGO BOSS specialist on Live Chat.

Our Customer Service team will be happy to assist you with any queries.

This service is available:

  • Monday to Friday 10:00 - 19:00
    Saturday 11:00 -17:00

Over the Christmsas period, our  Customer Service team available as normal, with the following exceptions:

  • 24 - 26 December: closed
  • 31 December: closed
  • 01 January: closed