FREQUENTLY ASKED QUESTIONS
Shipping & delivery
Please note: due to a public holiday in Germany on 03 October, express delivery orders are expected to be dispatched on 04 October and standard delivery orders are expected to be dispatched on 05 October.
What are the shipping costs?
UPS Express¹: 130 kr²
UPS standard delivery: free
DPD | Postnord standard delivery: free
¹ Fragrances, smartwatches and personalised products may only be shipped with standard shipping.
² Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.
When can I expect the delivery of my order?
Please use the below chart as a guide to estimate the delivery time of your order. All orders are shipped from our warehouse in Germany and processed Monday to Friday, excluding weekends and holidays. Please note, one delivery attempt is generally made until a package is returned as undeliverable.
| Delivery Method | Time of Order |
Delivery time | Cost |
|---|---|---|---|
| Express¹ | Mon-Fri before 11:00 |
Approx. 1-2 business days | 130 kr² |
| Express¹ |
Mon-Fri after 11:00, Sat, Sun and holidays |
Approx. 1-2 business days | 130 kr² |
| Standard | Anytime | Approx. 4-5 business days | 0.00 kr |
¹ Fragrances, smartwatches and personalised products may only be shipped with standard shipping.
² Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.
Where are orders shipped from?
All orders are shipped from our warehouse in Germany.
Which shipping carrier will deliver my order?
We partner with DHL Standard | Postnord SE for standard deliveries and UPS Express for express deliveries within Sweden.
Which delivery locations are supported for online orders?
It is possible to specify a different delivery address and have the parcel delivered to an address of your choice. Orders may be shipped directly to your home or work address.
The invoice is sent to you at the email address provided.
Are there any shipping location restrictions?
Orders may not be shipped to hotels or forwarding centers.
