Customer Care

What are the shipping costs?

DHL Express¹s: 130 kr²
DHL Standard | Postnord SE: complimentary

¹ Fragrances, smartwatches and personalised products may only be shipped with standard shipping.

² Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.

When can I expect the delivery of my order?

Please use the below chart as a guide to estimate the delivery time of your order. All orders are shipped from our warehouse in Germany and processed Monday to Friday, excluding weekends and holidays. Please note, up to three delivery attempts are generally made until a package is returned as undeliverable.

 Delivery Method   Time of Order 
 Delivery time   Cost
 Express¹  Mon-Fri before 11:00
 Approx. 1-2 business days   130 kr²
 Express¹
 Mon-Fri after 11:00,
 Sat, Sun and holidays 
 Approx. 1-2 business days  130 kr²
Standard   Anytime  Approx. 4-5 business days  0.00 kr

¹ Fragrances, smartwatches and personalised products may only be shipped with standard shipping.

² Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.

Where are orders shipped from?

All orders are shipped from our warehouse in Germany.

Which shipping carrier will deliver my order?

We partner with DHL Standard | Postnord SE for standard deliveries and DHL Express for express deliveries within Sweden.

Which delivery locations are supported for online orders?

It is possible to specify a different delivery address and have the parcel delivered to an address of your choice. Orders may be shipped directly to your home or work address.

The invoice is sent to you at the email address provided.

Are there any shipping location restrictions?

Orders may not be shipped to hotels or forwarding centers.