Refunds may only be issued via the same method that was utlised for payment of the original order. If your order was placed via Klarna, you have the possibility to pause the invoice to avoid receiving a late fee. You can do this via the Klarna app or directly on Klarna's website.

Once we have processed your return, you will receive an automated refund notification via email.

However, the time taken for the refund to arrive in your bank or credit card account may vary and depends upon the speed of your bank's processing procedures. We recommend that you contact your bank or financial institution for more precise information.

In the refund form, please enter the unique seven digit code shared with you in an automated email titled ‘HUGO BOSS - Information about the refund of your Order Number’.
Once you complete the refund form, you will be directed to a secure page to fill out your bank details. A refund will then be credited to your account.

The time taken for the refund to arrive in your bank account may vary and depends upon the speed of your bank's processing procedures. We recommend you that contact your bank or financial institution for more precise information.

If you did not receive an email with the code, please contact Customer Care.
 

In some cases, we’re unable to process your refund automatically to your original payment method. When this happens, we’ll send you an email with a secure refund link.
Here’s what you need to do:

1. Check your email
   You’ll receive an email from us informing you about your refund. This email includes a personal, secure link.
2. Click the refund link
   By clicking the link, you’ll be redirected to our secure self‑service page.
3. Enter your information
   On the self‑service page, simply enter the required information so we can process your refund.
4. Receive your refund
   Once your information is submitted, we’ll process your refund and transfer the amount accordingly.

This process is safe, easy, and ensures you receive your refund as quickly as possible when an automatic refund isn’t available.