HOW CAN WE HELP YOU?

Create a new online account
Click “My HUGO BOSS” at the top of the page
Select “Register” / “Next” and fill in the registration form
Confirm your details
You can also create an account during our checkout.

Activate an existing store account
If you already have a store customer account and want to use it online:
Go to “My HUGO BOSS” → “Next” → link “Activate account with the initial registration details”
Enter the details you received by email
Confirm the Privacy Statement and click “Activate now”
After activation, you can log in with your email address and password and use all benefits.


If you have forgotten your password, you can reset it easily:
Go to the login page and click on “Forgotten password?”.
Enter the email address you used when you registered your MY HUGO BOSS account.
You will receive an email with a link to create a new password.

If you do not receive the email within a few minutes:
Check your spam/junk folder, and
Make sure you entered the correct email address.
If the issue persists, please contact Customer Care for further assistance.

Please contact our Customer Care directly. We will then arrange the deactivation of your customer account immediately.

MY HUGO BOSS XP is the membership program linked to your MY HUGO BOSS account in selected markets.
Members can progress through four levels by collecting status points based on purchases made on hugoboss.com and in participating stores.
Each level unlocks a range of exclusive benefits, such as:
Personalized offers and early access
Invitations to selected events and experiences
Enhanced services in our stores (e.g. personal shopping, alterations*)
You can find more information about XP membership, including how to earn points and the full list of benefits, in the Loyalty / HUGO BOSS EXPERIENCE section of our website and in the respective program Terms & Conditions.

HUGO BOSS EXPERIENCE is our customer experience and loyalty concept available in selected markets and stores.
Depending on your market, EXPERIENCE may include:
Enrollment in the MY HUGO BOSS / XP membership program
Access to exclusive events, previews and personalized services
Benefits such as free standard alterations on selected full‑price suiting items in participating stores*
To see which services and benefits apply in your country:
Visit the Loyalty / HUGO BOSS EXPERIENCE section on your local website, and
Check the Store Locator using the filter “HUGO BOSS Experience” to find participating stores.

How can I check the status of my order?

After placing your order, you’ll receive an order confirmation email with your order number.

You can check the status of your order in the following ways:

Guest order
If you ordered as a guest, you can use the Order Status portal on our website (where available) with your order number and email address.

My HUGO BOSS account
Log in to My HUGO BOSS
Go to “My orders”
You’ll see the current status (e.g. processing, shipped, delivered) and, once shipped, a tracking link.

Shipping confirmation
As soon as your order leaves our warehouse, you’ll receive a shipping confirmation email with your tracking number.
Click the tracking link to follow your parcel.
If you cannot find your confirmation or shipping emails, please check your spam/junk folder. If you still have questions about your order status, please contact Customer Care.

After placing an order, you'll receive an automatic confirmation email with an order number, sent to the email address used for the order.


If you don’t see it:
Please check your spam/junk folder.
Add our email address to your safe sender list so you can receive future updates.
If you still haven’t received a confirmation email within a few hours of placing your order, please contact Customer Care so we can check whether your order was successfully received.

Our goal is to process and ship your order(s) as quickly as possible. While we try our best to accommodate order cancellation requests, we recommend that you follow the return instructions. Personalised merchandise  are considered final sale and cannot be returned.
 
If you still wish to submit a cancellation request, you may initiate the request via Customer Care. 

Once an order has been submitted in the online store, we are not able to modify the items, change sizes, or update the delivery address.

If you notice an error after placing your order:

In many cases, the best option is to return the order once delivered and place a new order with the correct details.
If you entered an incorrect address, please contact Customer Care as soon as possible. While changes are generally not possible, we may be able to support you with additional information once the parcel has been handed over to the carrier.

If you receive the wrong item, an item in the wrong size (different from your order confirmation), or a damaged or faulty item:
Keep the item and packaging as received.
Contact Customer Care as soon as possible and provide:
your order number, a short description of the issue, and where possible, photos of the item and packaging.
Our team will check your case and advise on the next steps.
Please do not return clearly wrong or damaged items at your own cost without contacting us first.

Yes, we’re happy to offer gift packaging for your purchase. Simply select the gift wrapping option during checkout. Please note that this service includes a small fee and is non-refundable.

Shopping bags are not included in shipped parcels.This is a beginning step as we embark on a more sustainable journey.Shopping bags are not included in shipped parcels.This is a beginning step as we embark on a more sustainable journey.

Orders may only be placed directly on our website at hugoboss.com, or in one of our directly owned and operated stores offering 'Order from Store'.

.Purchases made online are restricted to consumers only, i.e., individuals, who purchase something neither for commercial purposes nor for independent professional activity who can provide a delivery address in Germany. For this reason, it is not possible to claim tax back on purchases made on hugoboss.com/de. 

STANDARD DELIVERY

When using Standard Delivery (on products ordered online or in store to be delivered to your home), please order before 11.59am on 19 December to receive your items before Christmas.

EXPRESS DELIVERY FOR £7.95

When using Express Delivery (on products ordered online or in store to be delivered to your home), please order before 01.59pm on 20 December to receive your items before Christmas.

CLICK & COLLECT IN STORE

Pick up your order at your convenience. To receive your gifts in time for Christmas at your preferred BOSS Store, please order before:
11.59am on 19 December using Standard Delivery
01.59pm on 19 December using Express Delivery for £7.95

Please note: When you come to collect your order, please bring your personal ID or the confirmation of dispatch email with you, so that the store assistant can identify you. You can, of course, appoint another person to make the collection. Your appointed person just has to bring authorisation for this with them.

We partner with DHL & DPD for standard deliveries and UPS Express for express deliveries within Germany.

Tracking your order
Once your order leaves our warehouse, you’ll receive a shipping confirmation email with a tracking number and a link to the carrier’s tracking page. Please allow up to 24 hours for tracking information to update.
If you have a MY HUGO BOSS account, you can also track your order in “My orders”.
For detailed tracking information, you can click the tracking link, visit the carrier’s website, or contact Customer Care.

The available methods, costs and estimated delivery times for your country are shown at checkout before you confirm your order.

Free standard shipping for orders over 99 €
Standard delivery: 4,95 €
Express delivery: 9,95 €

Click & Collect
Enjoy Free Standard Shipping directly to your preferred store by selecting "Click & Collect" at Checkout!

Typical delivery times (after hand‑over to the carrier):
Standard delivery: approx. 2–3 business days
Express delivery (Mon–Fri, order before cut‑off time): approx. 1–2 business days
Express delivery (after cut‑off, weekends, holidays): approx. 1–3 business days

All orders are processed Monday to Friday, excluding weekends and public holidays.
The delivery times shown during checkout are estimates and may vary depending on the carrier and external factors (e.g. weather, high order volumes).
*Fragrances and personalised products may only be shipped with standard shipping may take up to 2 working days longer than our  standard delivery time.


*Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.

Once your order has been shipped from our warehouse, we are usually unable to change: the delivery address, or the delivery time or date.

In some countries, our carrier partners may offer additional options, such as:
redirecting your parcel to a parcel shop, scheduling a new delivery attempt, or delivering to a neighbor.
You can check these options via the tracking link in your shipping confirmation email, or directly on the carrier’s website or app using your tracking number.
If you are unable to find a suitable solution with the carrier or need further assistance, please contact Customer Care with your order number and tracking number.

If your order has not arrived within the estimated delivery time shown at checkout, please:
Check the tracking
Use the tracking link in your shipping confirmation email.
Check whether the parcel is delayed, held at a parcel shop, or a delivery attempt was made.
Check your surroundings
Ask members of your household or neighbors whether they accepted the parcel on your behalf.
Look for a delivery card left by the carrier.
Wait a short time
Occasionally, parcels are delivered slightly later than the estimated time due to high volume or external factors (e.g. weather, customs checks).
If the tracking has not updated for several days or shows an unexpected status, please contact:
The carrier with your tracking number, and/or
Customer Care with your order number and tracking number.
We will then help clarify the situation and, if necessary, initiate an investigation with the carrier.

All orders are shipped from our warehouse in Germany.

It is possible to specify a different delivery address and have the parcel delivered to an address of your choice. Orders may be shipped directly to your home, work address or parcel shop. The invoice is sent to you at the email address provided.
Your invoice is sent to the email address used at checkout.

UK online orders can only be delivered within the UK mainland and Northern Ireland.
 We don’t deliver to hotels, forwarding centers, or these locations: Channel Islands, Falkland Islands, Isle of Man, or Gibraltar.

If you miss your delivery, the parcel is usually taken to the nearest post office or parcel shop, where it will be held for 7 days before being returned. Te carrier may leave the package with a neighbor, in a letterbox (if suitable), or redirect it to Access Point. You’ll be notified of any alternate delivery arrangements.
If the order is returned to us, a refund will be processed automatically, excluding express shipping fees, customs, and taxes. For further assistance, contact the carrier with your tracking number, or reach out to Customer Care.

If you change your mind for whatever reason, return your item for free. Just use use the return label print option.

For orders placed online between November 1, 2025 and December 15, 2025, we offer an extended return period, running up to 60 days. For more information on the return process and restrictions, please see our Terms and Conditions. Our regular 30-day return policy will resume on orders placed from December 16, 2025 onwards.

Online purchases can be returned or exchanged in our operated  HUGO or BOSS store or via post.

Steps for return:

Complete the return form and use our return label

Place the items and return form in the shipping box (Avoid combining items from multiple orders in one return parcel)

Attach the return label over the original delivery label

Drop off the parcel at the carrier shown on the return label



If the new favorite item doesn't meet your expectations, you can exercise your legal right of withdrawal within 14 days without providing any reason.
You have 30 days from the date of delivery to return your item(s).


Returns are processed after quality inspection, with refunds typically issued within 3-5 business days of warehouse receipt (longer during sales/promotions).
Items must be unworn, unwashed, unused, with all original labels attached.Personalized products and gift packaging are excluded from returns, except if faulty
For certain products (e.g. fragrances), you may bear the return shipping cost and special rules apply.
We process your return after a quality check in our warehouse and may refuse items that don’t meet our return conditions.
HUGO BOSS reserves the right, at its sole discretion, to refuse returns that do not meet these requirements. For full details, please refer to our Terms & Conditions.

If you wish to withdraw from your order, you may initiate the request via Customer Care. For this purpose, you can contact us through any of our Customer Care channels (e.g. e-mail or post), use the (optional) model withdrawal form and submitt it to us or make use of the electronic declaration of withdrawal[Link] on our website and app. 
By email:
service-de@hugoboss.com
By post:

Customer Care

HUGO BOSS AG

Holy-Allee 3

72555 Metzingen

Germany

If your order can no longer be cancelled prior to processing and shipping, please return it upon receipt according to the return instructions.

Online purchases placed via hugoboss.com can be returned or exchanged at participating BOSS or HUGO stores. Use the store locator to find the nearest location.
Please note that returns or exchanges for online purchases are not accepted at outlets, department stores, franchise stores, or other wholesale distributors. Simply present your proof of purchase (order number) at the cash desk for a smooth process.

Refunds are made to the same payment method used for your order.
For Klarna, you can pause your invoice in the Klarna app/website while your return is processed
We send a refund confirmation email once we’ve processed your return
Your bank/payment provider may then take a few more days to show the refund
If you don’t see it 10–14 days after our confirmation, check your statement and then contact your bank/provider and Customer Care

Condition for refund of shipping costs in case of returns

Complete return: If you return your entire order, we will refund the shipping costs in accordance with legal regulations.
Partial return: Unfortunately, we cannot refund the shipping costs if you return individual items.
Note:
Additional charges for express shipping, gift packaging, customs and taxes incurred to deliver your order are non-refundable.
 

Yes, some items are excluded from returns, except if they are faulty: Personalized, Gift packaging and sealed items that are not suitable for return for health/hygiene reasons if the seal was removed after delivery (e.g. certain cosmetic/beauty products)
For items containing hazardous or flammable substances (e.g. fragrances): You will usually bear the direct cost of returning the goods
These exclusions do not affect your statutory rights.
Learn more: see our Return Policy and Terms & Conditions.

My return parcel seems lost
If you used our pre‑paid return label, check the tracking and your drop‑off receipt
If the parcel doesn’t move or is marked lost, contact Customer Care with your order number and tracking number
If loss is confirmed, we generally treat the return as received and process your refund
If you used your own label/carrier, we may not be able to guarantee a refund if the parcel is lost.
My refund is delayed
After you receive our refund confirmation email, your bank/payment provider may still need a few days
If you don’t see the refund after 10–14 days, check your statement and then contact your bank/provider
If still unclear, contact Customer Care with your order number
I used the wrong return label
Using a label from another order cause delays
Contact Customer Care with your order number and tracking number so we can try to locate and assign your return
My item was not accepted as a return
We may reject a return if the item is: clearly worn, washed, damaged,missing tags,original packaging, personalized items or opened sealed item
In this case, the item cannot be refunded and is usually sent back to your original delivery address.
If you believe the item is faulty, contact Customer Care with photos and your order number. We will review your claim and advise on the next steps.

In the refund form, please enter the unique seven digit code shared with you in an automated email titled ‘HUGO BOSS - Information about the refund of your Order Number’.Once you complete the refund form, you will be directed to a secure page to fill out your bank details. A refund will then be credited to your account.
The time taken for the refund to arrive in your bank account may vary and depends upon the speed of your bank's processing procedures. We recommend you that contact your bank or financial institution for more precise information.
If you did not receive an email with the code, please contact Customer Care.

If a product develops a fault over time or you notice a quality issue after wearing it, you may be able to make a claim under statutory warranty or our quality guarantee.
Please follow these steps:
Contact Customer Care or visit a HUGO or BOSS store (for purchases made in our own stores or on hugoboss.com).
Provide the following information:
your order number or proof of purchase,
a description of the fault (when it occurred, how often the item was worn/cleaned),
photos of the defect (if contacting Customer Care).
Our team will assess whether it is:
a manufacturing or material defect, or damage due to wear and tear or incorrect care.
If it is a legitimate quality issue, we will discuss suitable solutions with you, such as:
repair, replacement, or refund, in line with local legal requirements and our internal guidelines.
Complaints for items purchased from third‑party retailers should be directed to the original place of purchase.

We are unable to modify payment methods once an order has been placed.

3D Secure (3DS) is an additional security layer for online card payments, introduced as part of the EU’s revised Payment Services Directive (PSD2) and Strong Customer Authentication (SCA) requirements.
During the payment process, you may be asked to confirm your identity with your bank (for example via an app, SMS code or other method). Once SCA is mandatory, transactions that are not authenticated may be declined.
To make sure your card is ready for 3D Secure, please contact your card‑issuing bank and ensure that your card is activated for:
Mastercard Identity Check
Verified by Visa
American Express SafeKey, or equivalent
Your bank will inform you about the available 3D Secure methods (such as a banking app or SMS codes). Once set up, your future online card payments are further protected.
To safeguard your data from unauthorized access, HUGO BOSS uses tested encryption technologies and processes payments in line with applicable security standards.

Your credit card is usually charged once you have successfully placed your order in the Online Store.
To avoid delays in processing your order, please ensure that:
Your name
Card number
Expiry date
Security code (CVV/CVC/CVN)
are entered exactly as shown on your card.
In some markets, an initial authorization hold may appear on your statement before the final charge is completed. Any special handling will be shown during checkout.

The CVN/CVV/CVC code is a security feature for card payments:
For Mastercard and Visa, it is the 3‑digit code printed on the back of your card, usually near the signature field.
For American Express, it is the 4‑digit code printed on the front of your card, above and to the right of the card number.
We ask for this code during checkout to help verify that the card is physically in your possession.

PayPal is an online payment service that allows you to pay quickly and securely at many online shops.
To pay with PayPal, you need an active PayPal account.
At checkout, select PayPal as your payment method and you will be redirected to PayPal to confirm your payment.
The available PayPal options (e.g. PayPal balance, linked bank account, credit card) depend on your PayPal settings and your agreement with PayPal.

With Apple Pay, you can use your iPhone, iPad, Apple Watch or Mac to pay quickly and securely.
Select Apple Pay during checkout on a compatible device.
Apple Pay will provide your payment, shipping and contact details, so you can check and confirm your purchase with Face ID, Touch ID or your passcode.
Apple Pay uses device‑specific numbers and unique transaction codes and does not share your full card details with the merchant.
Apple Pay availability may vary by country, device and card provider. Please ensure Apple Pay is set up correctly in your Wallet app.

Klarna is a global payment and shopping service that offers flexible payment options such as “Pay Later” or “Slice it”, depending on your country and Klarna’s assessment.
If Klarna is available in your market, you can select it as a payment method at checkout.
The specific Klarna options offered to you are determined directly by Klarna and may depend on their internal checks.
Please note:
Payment with Klarna is not available if you select the Click & Collect delivery option.
HUGO BOSS is not able to explain or influence the payment options shown to you by Klarna. For questions about your Klarna account, assessments or payments, please contact Klarna Customer Service directly.

Google Pay is a fast and simple way to pay on websites, in apps and in stores.
At checkout, select Google Pay as your payment method, then follow the instructions on your device.
Google Pay uses multiple layers of security and advanced infrastructure to help keep your payment information protected. Your full card details are not shared with the merchant.
You can set up Google Pay via the Google Pay app on your smartphone or, in some cases, directly on the web. Availability depends on your country, device and card provider.

Clearpay (also known as Afterpay in some regions) is a service that allows you to split your purchase into interest‑free instalments, where available.
If Clearpay is offered in your market, you can select it at checkout and will be redirected to Clearpay to complete your purchase.
The available Clearpay options and spending limits are determined directly by Clearpay.
For questions about approvals, payments or your Clearpay account, please contact Clearpay Customer Service directly, as HUGO BOSS has no access to your Clearpay profile or decisions.

For information on purchasing, redeeming and checking the balance of HUGO BOSS gift cards and vouchers, please visit the “Gift Card & Voucher” section of our FAQ.
At checkout, you can usually redeem eligible gift cards or voucher codes by entering them in the designated field. Any specific terms (such as country, channel or product exclusions) are explained in the Gift Card & Voucher Terms & Conditions.

A payment can be declined for several reasons, for example:
Incorrect card details (number, expiry date, CVV/CVC)
Insufficient funds or credit limit
Card not activated for online or international payments
3D Secure / Strong Customer Authentication (SCA) not completed or failed
A security check by your bank or payment provider
If your payment is declined:
Check that all payment details are correct.
Make sure your card is enabled for online payments and 3D Secure (e.g. Mastercard Identity Check, Verified by Visa, American Express SafeKey).
Try an alternative payment method, such as another card, PayPal, or another option available in checkout.
If the problem persists, please contact your bank or payment provider for more details.
You can also contact Customer Care for support. However, please note that for privacy and security reasons, we do not have access to your bank or card details and cannot see why a payment was declined.

You can buy digital gift cards online or via the HUGO BOSS app. After placing your order, you will receive an order confirmation email, and the digital gift card will be sent according to the details you provide.
Buying a digital gift card
Choose the gift card value (typically between €25 and €250 or local currency equivalent).
Complete your purchase in the online store or app.
Usable immediately.
Gift cards cannot be: Exchanged for cash, Used to buy other gift cards, or Purchased using discount vouchers.

Sending a digital gift card to someone else
You can send a digital gift card directly to a recipient:
During checkout, enter the recipient’s email address in the designated field.
The order confirmation will be sent to your email address.
The digital gift card itself will be sent to the recipient’s email.
If you do not receive an order confirmation within 24 hours, please check your spam/junk folder before contacting Customer Care.
You can also send the gift card yourself by forwarding the email or printing it and giving it in person.

Buying physical gift cards
For physical gift cards, please visit any directly operated BOSS, HUGO or outlet store in:
Austria, Belgium, Denmark, Finland, France, Germany, Italy, Ireland, Netherlands, Spain, Sweden, Switzerland or the UK.
Physical gift cards are loaded in the local currency where they are purchased.
For full details, please refer to our Gift Card Terms and Conditions.

A gift card is valid for 5 years from the date of purchase.

Checking your balance
You may check gift card balance online or  on the app by entering the gift card number and PIN.

Loss, theft or damage
Please treat your gift card like cash:
HUGO BOSS assumes no liability for lost, stolen, damaged or misused gift cards.
Lost or stolen cards generally cannot be replaced, even if you still have the receipt.
For more information, please refer to the Gift Card Terms and Conditions.

Reloading a gift card
It is not possible to reload an existing gift card with additional credit.
If you would like to give or use more credit, you are welcome to purchase a new gift card.
 

You can redeem gift cards online, in the HUGO BOSS app, and in our directly operated stores, where available.

Online / App
Add your items to the shopping bag and proceed to checkout.
Select “Gift card” as your payment method.
Enter the 19‑digit card number and 4‑digit PIN.
On physical gift cards, the PIN is printed under the silver scratch‑off field on the back of the card.
On digital gift cards, the PIN is shown in the gift card email.
If the purchase amount exceeds the balance on your gift card, you can pay the remaining amount using another available payment method.

In store
You can redeem your gift card in directly operated BOSS, HUGO or outlet stores by presenting:
The physical gift card, or
A printout of the digital gift card, or the digital version on your mobile device.
Our store team will apply the available balance to your purchase.

Refunds are issued in the same form as utilised for the payment of your original order.
If you paid for your whole order with a physical or digital gift card:
•The refund is issued on a new physical or digital gift card depending on where you return your order.
If you paid with a combination of physical or digital gift card and another payment method:
•The refund is issued on the alternative payment method first – then the remaining amount is issued on a new gift card.
Your replacement gift card will have the same expiry date as your original gift card. 
Please note, that if you redeemed your gift card(s) online or on the app and return the purchased item(s) to our warehouse, refunds are issued as digital gift cards only.

HUGO BOSS gift cards are not redeemable at any of our partner company brick and mortar stores, outlets,franchise or online shops.
They can only be redeemed online on hugoboss.com, on the app  as well as in our directly owned and operated BOSS, HUGO, and outlet stores.

Gift cards are treated as an alternative to any available payment method offered on our online store, app or directly operated BOSS, HUGO, and outlet stores. 
Vouchers are discount codes, with a series of letters and numbers, issued by HUGO BOSS in the scope of customer service processes and are sent out from time to time with regards to special events and offers and in accordance with specific terms and conditions of sales. 
Vouchers are not available for purchase.
Please always familiarize with any restrictions or exclution mentioned on your vouchers received.

Yes. A combination of a voucher and a gift card can be applied on an order. 
Please note that the voucher code must be entered in the shopping bag before starting the full checkout process, while gift card must be used as a payment method during checkout.

The size chart and fits for BOSS and HUGO collections differ. Each product page provides a description and a size chart with general recommendations for finding your best fit. Use the 'size chart' or 'What's my size?' for the Fit Finder tool. Note: Menswear care labels (suits, jackets, trousers, shirts, outerwear, coats) display German sizing. 

What do the letters after sizes mean?


In our size charts, the letters after the numbers indicate different fits designed for various body types:
• C/S: Shorter length (American "Short" or European "C" sizes like 48C, 50C)a•
R: Regular fit
• L: Long fit (European equivalent: sizes 94, 98, 102, 106)r
A: Petit fit (tailored with shorter jacket/trousers and tighter grading)
• E: Executive/Stocky fit (American sizing, e.g., 40E = size 25).

Choose Your Silhouette

Each BOSS fit is crafted to express your personal style while delivering comfort and confidence. Explore the options below to find your ideal silhouette:

A HUGO BOSS suit is more than a garment—it’s a statement of style, confidence, and craftsmanship. This guide walks you through the essentials of finding your perfect fit, from choosing the right silhouette to mastering your measurements. Whether you're shopping in-store or online, we’re here to ensure your suit fits flawlessly.

Use the Suit Size Chart

Ready-to-wear sizing varies by region. European sizes typically reflect height, chest, and waist—but build matters too. BOSS suits are grouped into three categories:

Mix and Match suits

If your jacket fits but trousers don’t, consider suit separates—available for select styles—so you can mix and match to perfection.

Final Notes on Purchasing

Some HUGO BOSS suits are sold as complete sets, meaning jacket and trousers share the same size label and cannot be purchased separately. Suit separates are available for select collections. In the EU, both pieces will carry the same size tag.

Want to know more about the alterations? Check out our article Made to Measure.

Outerwear is more than a layer—it’s your first impression. At HUGO BOSS, every coat and jacket is designed to balance form and function with precision tailoring and timeless style. Whether you're investing in a classic trench or a modern bomber, here’s how to ensure your outerwear fits impeccably.

Please find here our Measurement tables for Outerwear:

At HUGO BOSS, every accessory is designed to complement your lifestyle with precision and style. Whether you're selecting a belt, a bag, or a scarf, understanding the sizing ensures a perfect match. 

How long is a ONE SIZE belt? 
Our ONE SIZE / PCS SIZE belts measure 120 cm and are designed to be easily adjustable to suit your individual waistline. This versatile length offers flexibility and comfort across a range of fits. 

How I do I measure the correct belt size?
Length of a belt is always measured from the bckle to the third hole.

Where can I find accessory measurements?
 For items such as bags, towels, wallets, and scarves, you’ll find exact sizing details listed under the ‘Details’ section on each product page. This ensures you can select with confidence, knowing the dimensions suit your needs. 

.Over the Christmsas holiday period, our  Customer Service team available as normal, with the following exceptions:
24 -26 December: closed
31 December: closed
01 January: closed
 ** Opening times are vaild as of Sep 2025

What is your return policy for the holiday season?

We are happy to offer an extended return policy for Christmas.
If you change your mind for whatever reason, return your item for free. Just use the return label print option.

For orders placed online between November 1, 2025 and December 15, 2025, we offer an extended return period, running up to 60 days. For more information on the return process and restrictions, please see our Terms and Conditions. Our regular 30-day return policy will resume on orders placed from December 16, 2025 onwards.

Appointments & style advice
You can arrange a personal shopping or style advice appointment directly with a store. Simply use the Store Locator to find your preferred store and contact the team by phone, email or (where available) via WhatsApp. Our style experts will be delighted to assist you.
Alteration services
At participating stores, we offer standard alteration services for new HUGO and BOSS garments. Our store team will advise you on available options, pricing and timing.
As a member of our customer program, you may enjoy exclusive benefits on alteration services in selected markets. Please check your member benefits or ask in store for details.

Click & Collect
Choose Click & Collect as your delivery option during checkout and select your preferred HUGO or BOSS store. When your order is ready, we will inform you via email (and/or SMS where available). Please bring a valid ID or your collection confirmation when collecting your order.

Order from Store
If a size or item is not available in store, our staff can order it for you. Your purchase can be delivered either directly to your home address or to the store for collection.

Ship from Store
In many markets, Ship from Store allows our stores to send items directly to you. If an item seems sold out online, you can check availability in HUGO or BOSS stores in your country and contact the store via WhatsApp, SMS or phone. If the product is available, the store can arrange shipment to your home, subject to local conditions.
These services are designed to give you more choice, flexibility and access to a wider range of HUGO BOSS products.

.Yes. Discover your perfect cut with BOSS Made to Measure - the pinnacle of our renowned tailoring expertise. Experience signature formalwear with every detail tailored to you, engineered with passion and precision at the HUGO BOSS headquarters in Germany.

Gift Packaging
We offer an option of either a gift bag or a gift box. If you choose the gift box, your products will be additionally wrapped with tissue paper. Please note, to have single items in an order gift-packaged you will need to place a separate order for each item.
Gift boxes and gift bags are excluded from returns. (BOLD)
Please refer to our Terms & Conditions for more information

Please note that jackets, coats, suits, shoes and accessories, plus some individual items from other categories can only be packaged in a paper bag due to their shape and size.

Ask a Gift Expert
Need recommendations? visit gifts for men and for women for more inspiration.

HUGO BOSS Customer Care provides after sales service for purchases made at hugoboss.com or in our HUGO or BOSS stores. For purchases made elsewhere, please directly contact the business where the product(s) was purchased.

We recommend buying products only from authorised HUGO BOSS retailers. Items sold at flea markets, home parties, by street vendors, or on unauthorised websites are very likely to be fake, counterfeit, knock‑offs, replicas, imitations, or otherwise fraudulent products.
Please keep in mind that the quality of a genuine HUGO BOSS product reflects its price. If the price seems unusually low, the item is most likely a counterfeit or fake. Additionally, counterfeiters often make mistakes in product details. Poor stitching, misspellings, irregular labels, or errors in the logo are typical signs of a counterfeit, replica, or knock‑off item.
To find an authorised BOSS or HUGO store or outlet near you, please use our store locator.

Fighting Counterfeits
HUGO BOSS takes the fight against counterfeits, fake goods, replicas, and forged products very seriously. We work closely with law enforcement authorities worldwide to protect our brands and safeguard our customers.
Our strict anti‑counterfeiting program covers both online and offline measures, including:
Preventing counterfeit, fake, replica, or knock‑off products from entering the market
Detecting counterfeit products and identifying potential counterfeit networks
Taking legal action against counterfeiters of all sizes
Collaborating with stakeholders, industry organisations, and other brand owners
To ensure you always purchase genuine items:
Shop at our official online store at www.hugoboss.com or through authorised sellers
Verify the identity of sellers and websites, and watch for red flags in customer reviews or website design
Report any suspicious websites, sellers, or suspected counterfeit products to HUGO BOSS
If you have questions about a seller or want to report counterfeit, fake, replica, or imitation goods, please contact us through this form or via email.

BOSS and HUGO are two strong brands that are clearly distinguished by their fashionable style but meet the same high standards of quality and fit, innovation and sustainability. The BOSS brand offers versatile clothing and accessories for every occasion. HUGO is a statement of individuality, offering pieces that push style boundaries.

While you explore our collections, you’ll find products crafted with better materials (such as materials from regenerative agriculture, organic or recycled sources). These materials have received the seal of approval or a certification from a relevant third-party organization. The information on the better materials used can be found on the product hangtag as well as the product description in our online store.  

At HUGO BOSS, our goal is to save packaging material, use better raw materials, and develop reusable solutions. In doing so, we rely on recycled plastics and FSC®-certified paper for our packaging. To ensure the best possible use of our packaging, customers may contribute, for instance, by re-using shipment boxes. After use, packaging components made from different materials should be separated and disposed in accordance with local waste disposal and recycling guidelines. 

In order to make this as easy as possible for you, we partner with Sellpy, a convenient platform for buying and selling pre-loved clothes and other products online. If you wish to sell pre-loved items of yours – whether they’re BOSS, HUGO, or another brand – you can order free trade-in bags here. The resell collaboration with Sellpy is a service offered to our customers and covered by HUGO BOSS.