You have 30 days from the date of delivery to return your item(s). Unworn, unwashed, and unused merchandise with the original labels attached qualifies for a return. Merchandise that is worn, used, altered, damaged, or missing labels will not be accepted. HUGO BOSS reserves the right to refuse returns at its sole discretion if these requirements are not met.
You can return your online order either in a BOSS store or via post:
Return to a BOSS store
Use our store locator to find your nearest BOSS store and bring your item(s) and proof of purchase.
Return via post
1. Generate your return label via the return portal.
2. Place the item(s) and the return form in the original box/packaging the order arrived in.
3. Attach the return label to your parcel where it be can clearly seen, covering the original delivery label.
4. Sign the Aviation Security and Dangerous Goods Declaration and ensure the barcode is not covered with tape. Please pack your item(s) securely.
5. Drop off the parcel at an Australia Post drop-off point or Post Office. If you use a Post Office, you will receive a lodgement receipt.
If you do not have access to a printer, you can have the label printed at participating Post Offices. Either:
Show the electronic copy of your label for scanning, or
Quote your Article ID so staff can print and attach the return label to your parcel.
Please do not combine items from multiple orders in one parcel. Use the dedicated return label for each order so each parcel has a unique barcode.
Return processing
Returns are processed once they pass quality inspection, and you will receive an automated refund email. Refunds are generally processed within 3–5 business days of receipt in our warehouse, though this may take longer during sales or promotional periods.
HUGO BOSS does not assume responsibility for lost, stolen, mishandled, or damaged return packages (i) before acceptance by Australia Post when using the free return label provided by HUGO BOSS, or (ii) if the prepaid label provided by HUGO BOSS is not used.
