What are the shipping costs?
AusPost Express : $15 AUD
AusPost Standard Shipping : $10 AUD
Complimentary AusPost Standard Shipping for all orders above: $230 AUD
Fragrances, smartwatches and personalised products will only be shipped with standard shipping.
Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.
When can I expect the delivery of my order?
Please refer to the below as a guide to estimate the delivery time for your order. All orders are shipped from our warehouse in Sydney NSW, and are processed Monday to Friday, excluding weekends and public holidays. Delivery times may vary depending on your location.
Please allow 1-2 days business days for your order to be dispatched.
Standard shipping
Same state - 2-4 business days
Intersate - 3-6 business days
Express shipping
Same state - 1-2 business days
Intersate - 1-3 business days
For orders placed before 11 AM, we strive to ship them out on the same day.
Once your order has been dispatched, you will receive the tracking details via your preferred communication channel.
We recommend downloading the AusPost app to manage your delivery preferences, access parcel collection points and choose your notification preferences.
Fragrances and smartwatches are only eligible for standard shipping.
Any special offers applied to delivery costs will be displayed during the checkout process when selecting your delivery method.
Possible delays due to a high demand
Please note that during the holiday season delivery times may be longer than usual due to high demand.
Where are orders shipped from?
All orders are shipped from Sydney, Australia.
Which shipping carrier will deliver my order?
We partner with Australia Post for all deliveries.
Please note, if you live in a remote area that Australia Post does not service, they may forward your parcel to a third party local courier who will deliver it to you, or deliver the item to your local Post Office for collection.
Which delivery locations are supported for online orders?
Orders may be shipped directly to your home or work address, PO box, Parcel Lockers and Australia Post Offices.
The invoice is sent to you at the email address provided.
Alternatively, you may opt for our Click & Collect or Try-in-Store services upon checkout by specifying a BOSS Store where you would like to collect or try the item(s) in your order.
Are there any shipping location restrictions?
Certain product categories, such as perfumes and watches, cannot be shipped to specific regions* (e.g., Tasmania) due to delivery restrictions. These restrictions may be related to regulatory, logistical, or carrier limitations. If an item in your order cannot be delivered to your selected shipping address, this will be indicated during the checkout process, and the order cannot be completed for the restricted item(s).
* Norfolk Island (External Territory (NSW), Postcode 2899), Christmas Island (External Territory, 6798), Cocos (Keeling) Island (External Territory, 6799), Lord Howe Island (NSW, 2898), Hamilton Island (QLD, 4803), Magnetic Island (QLD, 4819), Kangaroo Island (SA, 5220,5221,5222,5223), Groote Eylandt (Alyangula) (NT, 0885), Galiwinku (Elcho Island) (NT, 0822), Horn Island (QLD, 4875), Thursday Island (QLD, 4875), Tiwi Islands (Bathurst & Melville) (NT, 0822), Rottnest Island (WA, 6161), Tasmania (TAS, 7000-7999)
How long do I have to pick up my parcel if I choose the Post Office as my pick-up location?
Australia Post will hold your parcel for 10 business days. If you can't pick it up within that time, the parcel will be returned to sender.
Please note, when you collect your parcel from your local post office, you will be required to present an ID. You'll need to show that you're either the person it's addressed to (the 'addressee') or someone authorised to collect it on their behalf.
How do I pick up my order from the Australia Post Parcel Lockers?
You will receive a notification when your parcel arrives at your chosen Parcel Locker. You can collect it any time within the next 48 hours using the access code provided in your notification. Parcel Lockers are accessible 24/7, so you can pick up your order whenever it's most convenient to you.
We recommend to download the AusPost app and login using the same email address as you used to place your order. This way you can receive updates about the delivery and pick-up via the app.
How can I use an Australia Post Post Office or Parcel Locker as my delivery location?
At the checkout page, click on the Collection Point section and choose an Australia Post Office or Parcel Locker as your delivery preference. You will then need to search for and select the best pickup location for you. Once your order is shipped, you will receive an email with the tracking details and pick-up information.
We recommend to download the AusPost app and login using the same email addess as you used to place your order. This way you can receive updates about the delivery and pick-up via the app.
What are the benefits of downloading the AusPost app?
The AusPost app makes it easy and safe to manage the delivery of your Hugo Boss orders. You can download the app on your smartphone, tablet or smartwatch.
Some of the benefits of the AusPost app include:
- Receiving instant and trusted notifications
- Automatic parcel tracking
- Set delivery preferences
- Sharing authority to collect
- Contactless collection
To find out more about the benefits of using the AusPost app, please visit the AusPost FAQ page.
Do you offer signature on delivery?
All orders require a signature upon delivery, unless otherwise authorised by you.
We would recommend opting for the Parcel Locker option if you are not available to sign for your parcel during the usual delivery hours. Parcel lockers are accesssible 24/7, please use the parcel locker option at checkout to find the closest one to you.
To find out more about the benefits of using a parcel locker and to find your closest locker, please visit the AusPost FAQ page.
What is Click & Collect and how do I select this pick-up option?
1. SHOP ONLINE
Explore the latest collection at hugoboss.com and add your selected items to your shopping bag.
2. SELECT A STORE
Step 1 of the checkout allows you to select 'Click & Collect'* and choose a BOSS Store where you would like to collect your package.
3. PICK UP IN STORE
Orders are generally delivered within 2-3 business days. We recommend tracking your order before arriving at the store. Please present a photo ID and the pickup notification email so we can properly identify you. As soon as your order has reached your selected store, you have 14 days to collect it.
4. TRY IN STORE
With a pre-booked fitting consultation, your assigned Sales Consultant will guide you on how to care for your items, and recommend additional pieces to create the perfect look.
What is Try-in-Store and how do I select this delivery option?
To take advantage of a personalised session with a dedicated consultant in store, you can choose to have your order delivered to a participating BOSS store.
