Shipping & delivery
What are the shipping costs?
DHL Express: AU$ 35*
Complimentary DHL Express: on orders above AU$ 199**
*Shipping charges and times may vary during special events and sales.
**Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.
When can I expect the delivery of my order?
All orders are shipped from our warehouse in Germany and processed Monday to Friday, excluding weekends and holidays. Please note, up to three delivery attempts are generally made until a package is returned as undeliverable.
Delivery to Australia takes approx. 6-8 business days.
What is ‘Ship to store’ and how do I select this delivery option?
Here is how:
1. Shop online
Explore the latest collection at www.hugoboss.com/au and add your selected items to your shopping bag.
2. Select a store
Choose either the Kings St store in Sydney or the Collins St store in Melbourne to collect your online order at checkout.
3. Pick up in store
Once your order is ready for collection, you will be notified by email to collect your order. Please be sure to present the pick-up notification email so we can locate your order.
Once you have been notified that your order is ready for collection, you will need to collect it within 14 days. Alternatively, you may also nominate a person to collect your order on your behalf, please email the store and provide the full name of the person collecting your order. The person collecting your order must present an ID that matches the full name provided by you in the email.
If you don't collect your order within 14 days, it will be sent back to our warehouse and the purchase price will be refunded. Additional charges for express shipping, customs and taxes incurred to deliver your order are non-refundable.
Where are orders shipped from?
All orders are shipped from our warehouse in Germany.
Which shipping carrier will deliver my order?
We partner with DHL Express within Australia.
Do I need to pay Value Added Tax?
Yes, our customers need to pay value added tax. (VAT). VAT is calculated at checkout.
VAT is not refundable. Please note that the shipping costs paid at the time of the order will not be refunded.
Which delivery locations are supported for online orders?
Orders may not be shipped to hotels or forwarding centers.
HUGO BOSS can deliver to home and work addresses; however, orders may not be shipped to hotels, forwarding centers or PO boxes.
Alternatively, you can have your order delivered to the Kings St store in Sydney or Collins St store in Melbourne. You can specify your preferred store upon checkout. Once your order has arrived at your selected store, you will be contacted by email to collect your order.