FREQUENTLY ASKED QUESTIONS
What are the shipping costs?
DHL Express: AU$ 35*
Complimentary DHL Express: on orders above AU$ 159**
*Shipping charges and times may vary during special events and sales.
**Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.
When can I expect the delivery of my order?
All orders are shipped from our warehouse in Germany and processed Monday to Friday, excluding weekends and holidays. Please note, up to three delivery attempts are generally made until a package is returned as undeliverable.
Delivery to Australia takes approx. 6-8 business days.
Where are orders shipped from?
All orders are shipped from our warehouse in Germany.
Which shipping carrier will deliver my order?
We partner with DHL Express within Australia.
Do I need to pay Value Added Tax?
Yes, our customers need to pay value added tax. (VAT). VAT is calculated at checkout.
VAT is not refundable. Please note that the shipping costs paid at the time of the order will not be refunded.
Are there any shipping location restrictions?
Orders may not be shipped to hotels or forwarding centers.