You have 30 days from the date of delivery to return your item(s). Unworn, unwashed, and unused merchandise with original labels attached qualifies for a return. Merchandise worn, used, altered, damaged, or missing original labels will not be accepted. HUGO BOSS reserves the right to refuse returns on merchandise that does not meet the above return requirements at HUGO BOSS' sole discretion.

To return your online order to a BOSS store, click here for our store locator.

To return your online order via post, please follow the below instructions.

1. Please complete the return form via the return portal , if possible, specifying the reason and quantity of the returned item(s).
2. Place the item(s) and the return form into the original box and packaging the order arrived in.
3. Please attach the return label to your parcel where it can be clearly seen, covering the original delivery label.
4. Drop off the package at an Australian Post drop off point near you.
5. Please do not combine items from multiple orders in one return parcel. Instead, use the return label dedicated to the specific item in its respective order.

A return is processed only once it passes the quality inspection and an automated refund email notification is sent to confirm the details of the return.

Generally, returns are processed approximately within 3-5 business days of receipt in the warehouse. However, during sales and promotional periods, it may take longer than usual.

Please note, HUGO BOSS will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged (I) prior to acceptance by Australia Post when utilising the free return label provided by HUGO BOSS or (ii) in the event that the prepaid label provided by HUGO BOSS is not used for the return shipment.

Online purchases may be returned in official BOSS stores. Merchandise that is unworn, unwashed, and unused with original labels attached qualifies for a return. Please note that online purchases may not be returned at outlets, department stores, or other wholesale distributors. If the items were purchased in one of the HUGO BOSS Outlets, please return them to the concerned outlet. You may refer to the proof of purchase (store receipt) regarding the outlet's return and exchange policy.

To return your online order to a BOSS store, click here for our store locator.

Personalised merchandise, bodywear and sealed goods which were unsealed after the delivery, are not eligible for a refund.

Certain product categories, such as perfumes and watches, cannot be shipped to specific regions (e.g., Tasmania) due to delivery restrictions. These restrictions may be related to regulatory, logistical, or carrier limitations. If an item in your order cannot be delivered to your selected shipping address, this will be indicated during the checkout process, and the order cannot be completed for the restricted item(s).