Customer Care


You have 30 days from the date of delivery to decide whether to keep your items. Please be aware that only unworn, unwashed and unused products with original labels attached qualify for a return. It is possible to return a single item or your complete order to a BOSS Store or a HUGO Store near you. Your parcel can alternatively be sent back to us free of charge as follows:

  • 1.
  • We are always glad to receive your feedback and use your reason for the return to improve our services to you in future. Therefore, please complete the returns form enclosed with your order.

  • 2.
  • Place the item and the returns form into the shipping box.

  • 3.
  • Please attach the returns label to your parcel where it can be clearly seen, covering the original delivery label. If you do not have your return label, you can create a new one at Otherwise our Customer Care Team will gladly support you.

  • 4.
  • Drop off the package at a UPS Access Point near you.

Return address for UK orders:

HUGO BOSS Online Store
c/o DHL Supply Chain
Laverstoke Road, Business Park 20/20
ME16 0LE Allington, Kent

Return address for Northern Ireland orders:

HUGO BOSS Online Store
- Retouren -
DC Wendlingen
Ulmer Str. 171
73240 Wendlingen

It is helpful to keep the original return shipment slip until you have received confirmation of our receipt of your return shipment for possible enquiries or in the event of the package getting lost.

It can take several days for your return shipment to be received and checked by our staff at our warehouse in Germany. You will receive an email notification once we have processed your return shipment. The time taken for the refund to arrive in your bank/credit card account can vary and depends upon the speed of your bank's processing procedures.

If your order was placed via our payment service provider Klarna, you have the possibility to pause the invoice to avoid receiving a late fee. You can do this via the Klarna App or via the website