Customer Care

How do I return an item I purchased online?

Online purchases may be returned or exchanged in a BOSS or HUGO store, or via post.

A complimentary return label along with easy-to-follow return instructions are enclosed in all parcels.

You may also follow the below instructions to return your item(s) via post. If you are unable to locate the return label, you may contact Customer Care and they will gladly send you one via email, at no extra cost.

1. Please complete the return form enclosed with your original order, if possible specifying the reason and quantity of returned item(s).

2. Place the item(s) and the return form into the shipping box.

3. Please attach the return label to your parcel where it can be clearly seen, covering the original delivery label.

4. Drop off the package at a UPS Access Point near you.

5. Please do not combine items from multiple orders in one return parcel. Instead, use the return label dedicated to the specific item belonging to its respective order.

A return is processed only once it passes the quality inspection and an automated refund email notification is sent to confirm the details of the return.

Generally, returns are processed approximately within 3-5 business days of receipt in the warehouse. However, during sales and promotional periods, it may take longer than usual.

Please note, HUGO BOSS will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged (I) prior to acceptance by UPS when utilising the free return label provided by HUGO BOSS or (ii) in the event that the prepaid label provided by HUGO BOSS is not used for the return shipment.

Please refer to our Terms & Conditions for more information.

Where do I mail my return?

Returns may be sent to the following address. To track the delivery of your returned parcel back to our warehouse, we recommend to use the tracking number stated on original return shipment slip.

Return address for orders delivered in United Kingdom:

HUGO BOSS Online Store
c/o DHL Supply Chain
Laverstoke Road, Business Park 20/20
ME16 0LE Allington, Kent

Return address for orders delivered in Northern Ireland:

HUGO BOSS Online Store
- Retouren -
DC Wendlingen
Ulmer Str. 171
73240 Wendlingen
Germany