Shipping & delivery
What are the shipping costs?
DPD Next Day¹: £7.95²
DPD Standard: £4.95
Free shipping on orders over £79
Enjoy Free Standard Shipping! Select "Click & Collect" at Checkout.
¹ Fragrances, smartwatches and personalised products may only be shipped with standard shipping.
² Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.
When can I expect the delivery of my order?
Please use the below chart as a guide to estimate the delivery time of your order. All orders are shipped from our warehouse in the UK and processed Sunday to Friday, excluding Saturdays and holidays. Please note, one delivery attempt is generally made until a package is returned as undeliverable.
| Delivery Method | Time of Order | Delivery time |
|---|---|---|
| Next Day¹ | Mon-Fri before 02.00pm | 1 business day |
| Next Day¹ | Mon-Fri after 02.00pm, Sat, Sun & holidays |
Approx. 1-2 business days |
| Standard | Anytime | Approx. 1-3 business days |
¹ Fragrances and smartwatches may only be shipped with standard shipping.
² Special offers applied to delivery costs of your order are shown during the checkout process when choosing the delivery method.
Where are orders shipped from?
All orders are shipped from our warehouse in the UK.
Which shipping carrier will deliver my order?
We partner with DPD/UPS for all deliveries within the UK mainland and Northern Ireland.
Which delivery locations are supported for online orders?
It is possible to specify a different delivery address and have the parcel delivered to an address of your choice. Orders may be shipped directly to your home or work address.
The invoice is sent to you at the email address provided.
Alternatively, you may opt for our Click & Collect* or Try-in-Store* services upon checkout by specifying a BOSS or HUGO Store where you would like to collect or try the item(s) in your order. **These services are temporarily unavailable.
Are there any shipping location restrictions?
Orders may not be shipped to hotels or forwarding centers. Additionally, we do not deliver to the Channel Islands (Jersey, Guernsey, Alderney, Herm, Sark), the Falkland Islands, the Isle of Man or Gibraltar.
CH: Büsingen am Hochrhein
DE: Island of Helgoland, Büsingen am Hochrhein
FR: French Guiana, Guadeloupe, Martinique, Réunion, Saint-Barthélemy, Saint-Martin
Wallis and Futuna Islands, French Polynesia, New Caledonia, Mayotte, Monaco
NL: Aruba, Bonaire, Curacao, Saba, Sint Eustatius, Sint Maarten
ES: Teneriffa, Lanzarote, La Palma, La Gomera, Gran Canaria, Fuerteventura, El Hierro, Melilla, Ceuta
IT: Livigno, Coriano, San Marino, Vatican, Campione d'Italia (is within EU but cannot be delivered without crossing not-EU Area (Switzerland)).
DK: Faroer Island, Greenland
FI: Åland
Personalized products
Orders may not be shipped to hotels or forwarding centers. Additionally, we do not deliver to the Channel Islands (Jersey, Guernsey, Alderney, Herm, Sark), the Falkland Islands, the Isle of Man or Gibraltar.
