FREQUENTLY ASKED QUESTIONS

Which services does HUGO BOSS offer in their stores?

Can I make an appointment with a HUGO BOSS store?

Yes, you can make an appointment directly with a HUGO BOSS store - just select the store and contact them directly.  You can also contact our stores via WhatsApp. 

Can I contact a HUGO BOSS store via WhatApp?

Our stores are now available via both WhatsApp and SMS, so if you have any questions for our colleagues in store, or would like some style advice, please send them a message and they will get back to you as soon as possible.


Does HUGO BOSS offer personalized suits?

Yes. Discover your perfect cut with BOSS Made to Measure or BOSS Full Canvas - the pinnacle of our renowned tailoring expertise. Experience signature formalwear with every detail tailored to you, engineered with passion and precision at the HUGO BOSS headquarters in Germany. Click here to discover more. 

Does HUGO BOSS offer Click & Collect? 

Yes we do! Take advantage of a one-on-one session with a personal stylist, or simply shop for yourself online, and then we will be happy to ship your order to a participating BOSS or HUGO Store. Click here to discover more. 

Can I place an order in a HUGO BOSS store?

Yes, you can. We offer the option for our customers to Order from Store, so just visit your favourite HUGO BOSS store where you can order your desired pieces, with our colleagues on hand to happily assist. Your items can then either be delivered directly to your home address, or delivered to the store where you placed your order. 

Can I buy items which are available in a HUGO BOSS store delivered directly to me?

Get items available in stores delivered to your home and pay for them remotely. Remote Selling enables our stores to sell their stock to customers remotely, so you can purchase any item you see online, without you needing to come to the store. Where you see an item you like online - but your size appears to be unavailable - make sure to check availability in all HUGO BOSS stores in your country. If you find a store that has your desired size, please reach out to them via WhatsApp, SMS or phone, and our colleagues in store will be happy to send the product directly to your home.

May I return or exchange an item(s) bought online in a HUGO BOSS Store?

We offer a Return & Replace option for orders placed on hugoboss.com. You can return or replace the item(s) in our store and you have 60 days to either return or exchange your items. Click here to find out more.