As soon as your package leaves our warehouse, you will receive a shipment notification email, including a tracking number.

The best way to track and manage your order is through the AusPost app. Simply download the app and log in using the same email address you used to place your order. Your order will be automatically added to the app for tracking. You can also receive delivery updates via the app and update your delivery preferences once your parcel is on the move.

Download the AusPost app here.

Alternatively, you can contact the Customer Care team for further details. 

If you checked your order status and your parcel appears as delivered but you haven’t received it, please check the AusPost tracking number. Your parcel may have been forwarded to a pick-up location. With AusPost, you have three options to collect a missed parcel delivery:

• Collect from a Parcel Locker
  If your mobile number is linked to the item, your missed delivery or PO Box item may be placed in a Parcel Locker.
  AusPost will send you a notification with an access code and instructions.
  You have 2 business days to collect your item from the Parcel Locker. After this period, it will be transferred to a nearby Post Office for collection.

• Collect from the assigned Post Office
  If no one is home and there isn’t a safe place to leave your item, AusPost will take your parcel to a nearby Post Office.
  To collect your item, you’ll need to present proof of identity. If you have a free MyPost account, you can nominate someone else to collect the item on your behalf.
  You have 10 business days to collect your parcel before it is returned to the sender.

• Collect from a different Post Office
  You can choose an alternate Post Office to collect your missed delivery. Please follow the instructions on the AusPost website. 

Learn more about AusPost options here.

If you need to update your address please contact AusPost directly to request a redirection. You can do this through AusPost's tracking page, the AusPost app or through any tracking emails you receive.

You can request a redirection from when your parcel leaves our warehouse right up until the day of delivery. Once your parcel is on board a vehicle for delivery, you won’t be able to request a redirection.

Please note, redirection is only possible if your email address or mobile number matches the details you have in your AusPost account.