FREQUENTLY ASKED QUESTIONS
What payment methods are accepted online?
HUGO BOSS accepts the following forms of payment for online purchases:
- American Express
- PayPal Express
- Apple Pay
At this time, we do not accept gift cards for online purchases.
Are online payments secure?
To protect your data from unauthorised access by third parties, we use tested encryption technologies. With the SSL (Secure Socket Layer) and 3D Secure procedures, all orders and credit card data is transmitted to us in encrypted form and treated confidentially.
What is 3D secure (3DS)?
As of 1 January 2021, the EU's revised Payment Services Directive (PSD2) regulating the authentication of online payments will go into effect. PSD2 introduces Strong Customer Authentication (SCA), which contains several new requirements for the security of online payments.
For this reason, you will be asked to confirm your identity during the payment process as an extra step. This additional step is required to ensure it is really you making the payment, thus providing additional protection against fraudulent activity. Please note that once SCA becomes mandatory, unauthenticated transactions may be declined. To protect your data from unauthorised access by third parties, we use tested encryption technologies.
How do I ensure I am enrolled in 3DS?
Please contact your issuing bank and ensure your credit card is activated for Mastercard Identity Check, Verified by Visa, and/or Safekey by American Express. As a general rule, your bank may offer various options for using 3D Secure. The most common methods include special apps or codes via SMS. Once set up, future card payments are further secured.
If you have any questions or problems with your order, please contact Customer Care.
Can I switch a payment method after an order is placed?
We are unable to modify payment methods once an order has been placed.