Refunds
How are refunds issued for a purchase made online?
How long does it take for a refund to be issued?
How do I request a refund for an online order placed at a BOSS store?
In the refund form, please enter the unique seven-digit code shared with you in an automated email titled ‘HUGO BOSS - Information about the refund of your Order Number’. Once you complete the refund form, you will be directed to a secure page to fill out your bank details. A refund will then be credited to your account.
The time required for the refund to reach your bank account may vary and will depend on the processing times of your issuing bank. If you experience extended delays, we recommend contacting your nominated financial institution for further information.
If you did not receive an email with the code, please contact our Customer Care Team.