Return instructions

Return instructions

How do I return an item I purchased online via courier pick up?

  1. Connect to the return portal, enter your order ID and email address which was used to place the order. 
  2. Select the item(s) and reason for return.
  3. Tick the disclaimer box, your return label* will be generated, print it out.
  4. We recommend to pack the item/s for return in the original packaging if possible.
  5. Place all the items you selected to return, in a box/parcel it came in and seal it. Make sure the box/parcel fits the items as snugly as possible.
  6. Also make sure there are no old tracking or shipping labels attached to the box/parcel.
  7. Affix the return label* securely to the outside of the box/parcel. 
  8.  To schedule a pickup by a DHL courier, follow the instructions here.

For a return label, you may also contact customer care and they will gladly send you one via email, at no extra cost.

A return is processed only once it passes the quality inspection and an automated refund email notification is sent to confirm the details of the return.

Generally, returns are processed approximately within 3-5 business days of receipt in the warehouse. However, during sales and promotional periods, it may take longer than usual.

Please note, HUGO BOSS will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged (I) prior to acceptance by DHL when utilising the free return label provided by HUGO BOSS or (ii) in the event that the prepaid label provided by HUGO BOSS is not used for the return shipment.

*Please note that a return fee of AU$ 25 applies and shipping charges paid at checkout are non-refundable.

Please refer to our Terms & Conditions for more information.

How do I return an item I purchased online in store?

In Australia, there are currently two stores that can accept online returns, the BOSS Kings St store in Sydney and the Collins St store in Melbourne. Please note returns to other BOSS stores are currently not available yet.

See below instructions;

  1. Prepare the item(s) you would like to return and make sure the labels are still attached, unworn and clean.
  2. Bring them together with the original packaging (if possible) to one of our participating HUGO or BOSS stores.
  3. Have your order number (Starting with GE) on hand for the store to process your return
  4. The store will take the necessary steps to process your return and refund
  5. You will receive a refund notification via email and your return will be processed back to the original payment method used
  6. Depending on the payment method, it will take around 3 business days until you receive the payment.

Please refer to our Terms & Conditions for more information.

See participating stores details;

230 Collins Street
Melbourne VIC 3000
Tel: +61 3 9650 0606

97-107 King Street
Sydney NSW 2000
Tel: +61 2 9223 9211