Return label
How can I get a returns label?
You have 60 days from the date of delivery to return your item(s). Unworn, unwashed, and unused merchandise with original labels attached qualifies for a return. Merchandise worn, used, altered, damaged, or missing original labels will not be accepted. HUGO BOSS reserves the right to refuse returns on merchandise that does not meet the above return requirements at HUGO BOSS' sole discretion.
To return your online order to a BOSS store, click here for our store locator.
To return your online order via post, please follow the below instructions.
1. Please generate your return label via the return portal.
2. Place the item(s) and the return form into the original box and packaging the order arrived in.
3. Please attach the return label to your parcel where it can be clearly seen, covering the original delivery label.
4. Sign the Aviation Security and Dangerous Goods Declaration and securely attach the label to the top face of the parcel, ensuring tape does not cover any part of the barcode. Please pack your item securely.
5. Drop off the package at an Australian Post drop off point near you. If you post your parcel at any Post Office, you will be issued with a lodgement receipt. Alternatively, post your parcel in a red street posting box or in-store drop box.
Please ensure the print quality of the label is clear and legible. If you do not have access to a printer, click here to find out which Post Offices can print the label for you.
You should either bring an electronic copy of this label on your phone or tablet and present this to the Australia Post counter staff who will scan the barcode, print the return label and attach it to your parcel or quote your Article ID to the Australia Post counter staff to enable them to print and attach a return label.
Please do not combine items from multiple orders in one return parcel. Instead, use the return label dedicated to the specific item in its respective order, a separate label with a unique barcode is required for each parcel.
Please note:
A return is processed only once it passes the quality inspection and an automated refund email notification is sent to confirm the details of the return.
Generally, returns are processed approximately within 3-5 business days of receipt in the warehouse. However, during sales and promotional periods, it may take longer than usual.
Please note, HUGO BOSS will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged (I) prior to acceptance by Australia Post when utilising the free return label provided by HUGO BOSS or (ii) in the event that the prepaid label provided by HUGO BOSS is not used for the return shipment.
What do I do if I don't have a printer for the returns label?
You should either bring an electronic copy of this label on your phone or tablet and present this to the Australia Post counter staff who will scan the barcode, print the return label and attach it to your parcel. You can also quote your Article ID to the Australia Post counter staff to enable them to print and attach a return label.
Please do not combine items from multiple orders in one return parcel. Instead, use the return label dedicated to the specific item in its respective order, a separate label with a unique barcode is required for each parcel.
If your order starts with GE and you do not have access to a printer, please contact our customer care team who can post a hard copy to you via mail.
Once your label as arrived in the mail, you can then schedule in a DHL pick up by calling DHL Express Returns on 13 14 06 or you can book it online with the link here and instructions below. Please do not drop off your return at a DHL depot, it will get lost.
1. Select "Schedule a pick-up".
2. Click "No".
3. Select "I have a DHL Waybill Number".
4. Input the Waybill Number, it can be located directly under the first barcode on your return label.
5. Enter in 0.1 for kgs and 1 x 1 x 1 for length, width & height.
6. Continue steps to reach pickup time.
Please note:
A return is processed only once it passes the quality inspection and an automated refund email notification is sent to confirm the details of the return.
Generally, returns are processed approximately within 3-5 business days of receipt in the warehouse. However, during sales and promotional periods, it may take longer than usual.
Please note, HUGO BOSS will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged (I) prior to acceptance by Australia Post when utilising the free return label provided by HUGO BOSS or (ii) in the event that the prepaid label provided by HUGO BOSS is not used for the return shipment.
