Please connect to the return portal to create a return label*.

You can find more information on how to return your item(s) via post here. Alternatively, you can contact Customer Care, and they will gladly send you a new one via email at no extra cost. 

*Please note that a return fee of Rp 253.886,00 applies and shipping charges paid at checkout are non-refundable.

Yes, you do. A return fee of Rp 253.886,00 is deducted from your refund. 

Please note: you don't pay the prepaid return post separately, it is deducted from your refund. By using this returns waybill you consent to the deduction of the return post cost from your refund.